Deepthi Natarajan

• Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
• Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
• Performed competitor analysis for understanding customer pain points and new features that are available in different markets like USA and UK
• Mentored teams and streamlined Monthly delivery techniques through evolution of delivery cycles, establishing documentation framework to support agile methodology implementations.
• Trained the team in Agile Ways of working like having bi-weekly sessions focusing on given agenda
• Learned and implemented Google Analytics for APP features to get analytical information
• Learned and implemented Medallia for measuring NPS, feedback and survey
• Performed customer interview for user research on features

• Conducted interviews with key business users to collect information on business processes and user requirements.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Identified process inefficiencies through gap analysis and outlined sensible solutions.
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.

• Created Roadmaps inline with release dates linked Epics, User stories and acceptance criteria in JIRA for Requirement Traceability Matrix.
• Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
• Researched competitors to build report of rising trends in Gift Card and Payroll markets.
• Organized workshop with external teams involved to identify potential blockers in meeting delivery deadlines
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Created user flows using Lucid and MIRO and conducted design workshop to align team with design changes
• Participated in customer testing and constructed backlog with inclusion of new changes
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.

Client : Westpac

• Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
• Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
• Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
• Organized discovery session for new work request and tracked details
• Worked effectively with multiple Scrum teams both internally and off-shore.
• Managed work and project responsibilities by assigning tasks to internal individuals and external teams.

Client: Wpay

• Created user flows using MIRO, Lucid chart to demonstrate logical operational steps for enhanced /new model and AS-IS.
• Organized workshop with different streams involved to identify potential blockers and to produce designs to meet business needs.
• Worked closely with different project initiatives for tracking and analyzing actual work and cost involved.
• Worked closely with analytics team in identifying market trend for roll-out plan in specific stores. and tracked changes.
• Created Roadmaps inline with release dates linked Epics, User stories and acceptance criteria in JIRA for Requirement Traceability Matrix.
• Working collaboratively with Stakeholders and project team to manage and remove roadblocks to deliver code into production environment for ongoing development of Delivery framework.
• Created project documents and tracked status of project with relevant details about changes, including risk registers, dependencies , delivery dates and any major call outs for new implementation changes.
• Worked on payment processing, settlement process and reconciliation and returns for Wpay
• Created NFRs and collaborated with different streams in achieving target.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Shielded scrum team from external interference for optimal productivity and success of Agile process.

Client: WooliesX

• Effectively participating in Sprint planning and execution with cross functional team; facilitating in creating user stories, product backlog, sprint backlog.
• Identified needed business improvements and collaborated with systems involved to implement solutions.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Improved current system by adding new features and infrastructure, enhancing customer in-store experience.
• Walkthrough stakeholders with demo post implementation of changes.
• Consulted regularly with internal customers on application development project status, new enhancements and software-related technical issues
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Client: Woolworths Group

• Analyzed and assessed functional and organizational activities.
• Collaborated closely with upper management to drive strategy through development and implementation of new processes.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
• Collaborated on readiness and acceptance tests and verified programming changes made met client's needs.
• Guided team of 14 testers in ST, SIT & UAT environment, coaching employees to maintain best-in-class testing
• Collaborated with developers and product owners to stay current on product features and intended functionality.
• Trained new test employees on usage of equipment and company guidelines to promote productive and high-quality work.
• Created accurate and successful test scripts to manage automated testing of certain products and features.
• Gathered quality metrics for all delivered projects to make sure details match with estimated effort and ensuring automation utilization.
• Performed cross browser and cross platform testing.
• Status Reporting and preparation of Test Exit Summary Report.
• Performing production verification test for changes implemented.

Client: Woolworths Group

• Reviewed all test cases and test scripts for quality and identified additional areas to review
• Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes
• Directed team members to follow specific testing standards and guidelines as outlined in project requirements
• Documented current production methods to identify points of limitation to target for quantification through testing procedures
• Increased and improved knowledge of SAP MM software by engaging in all available trainings and seminars
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.

Client: Marks & Spencers

• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
• Identified and tracked defects with HP Quality Center and supported developers in resolving problems by completing additional tests.
• Looked beyond testing scripts to check software for interconnected problems not covered by established specifications.
• Reviewed requirements and specifications to understand software design standards.
• Defined, created and controlled testing environments for successful software deliverables.
• Supported test review, defect control and configuration management within delivery pipeline.