Deepthi Thakkalapally
Sydney,Australia
Summary
Results-driven professional with over four years of experience in customer support, sales enablement, and business analysis. Adept at identifying and qualifying business opportunities, managing customer interactions, and leveraging CRM tools like Salesforce to enhance sales processes. Proven ability to generate leads, optimize sales pipelines, and improve customer engagement. Passionate about technology and innovation, with strong communication and problem-solving skills to drive business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Analyst
WooliesX
11.2021 - Current
- Managed customer interactions and provided technical support, achieving a 95% satisfaction rate
- Leveraged Salesforce XACT to document customer insights, reducing data entry errors by 20%
- Assisted in outbound campaigns and lead qualification, supporting sales pipeline growth
- Developed and maintained knowledge bases to improve operational efficiency and response times
- Partnered with sales and marketing teams to identify business opportunities and improve customer engagement
Junior Business Analyst
AllRipe
Sydney, NSW
07.2021 - 09.2022
- Conducted data analytics and market research to support sales and business strategies
- Created reports and insights to identify potential customers and sales trends
- Assisted in developing CRM workflows to improve lead management and customer engagement
H&M Return Operations Administrator
LF Logistics
Sydney, NSW
09.2020 - 06.2021
- Managed inbound and outbound logistics, contributing to smooth supply chain operations
- Monitored and analyzed sales and return patterns to support data-driven decision-making
Customer Service Representative
Oporto
Sydney, NSW
10.2018 - 09.2020
- Provided excellent customer service, handling inquiries and resolving complaints effectively
- Maintained positive customer relationships, contributing to increased brand loyalty
Education
Master’s - Applied Information Technology
Victoria University
Sydney05.2020
Bachelor of Technology - Computer Science and Engineering
Jawaharlal Nehru Technological University
India05.2017
Skills
- Sales Development
- Lead Generation
- CRM
- Sales Tools
- Salesforce
- JIRA
- ITSM tools
- Data-driven sales optimization
- Customer Engagement
- Communication
- Market Research
- Campaign Execution
- Cross-functional Collaboration
- Process Optimization
- Automation
Certification
Australian Computer Society Professional Year, ECA, Sydney, NSW, 10/01/20, 07/01/21
Accomplishments
- Improved campaign system efficiency at WooliesX, increasing customer satisfaction by 20%.
- Identified and implemented automation solutions, boosting operational efficiency by 15%.
- Reduced incident resolution times by 20% through process optimization and enhanced knowledge-sharing systems.
Why Mongodb
- Passionate about sales development and cutting-edge technology.
- Experience in lead qualification, customer engagement, and CRM systems aligns with MongoDB’s SDR role.
- Strong communication skills and a proactive approach to identifying business opportunities.
- Eager to contribute to MongoDB’s mission of empowering innovators through data-driven solutions.
Timeline
Customer Support Analyst
WooliesX
11.2021 - Current
Junior Business Analyst
AllRipe
07.2021 - 09.2022
H&M Return Operations Administrator
LF Logistics
09.2020 - 06.2021
Customer Service Representative
Oporto
10.2018 - 09.2020
Master’s - Applied Information Technology
Victoria University
Bachelor of Technology - Computer Science and Engineering
Jawaharlal Nehru Technological University
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