Deepti Desai
Melbourne,VIC
Summary
I am a result driven Individual, who has gained valuable experience in various sectors. Those sector include Banking, Aviation, Hospitality and Beauty and Retail Industry. My qualifications and experiences offer ideal foundation for me to step back into Banking Industry. In addition to my positive professional contribution, I believe that my enthusiastic persona will easily allow me to fit in your company culture and core values. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Polished Cosmetic Counter Manager with [Number] years in customer service and cosmetic excellence. Proven track record of customer service and sales supported by in-depth knowledge of cosmetics. Created visually appealing displays, followed trends to optimize inventory and monitored associates to increase sales for department.
Overview
25
25
years of professional experience
Work History
Cosmetic Counter Manager
Clarins
11.2023 - Current
- Direct sales floor activities, ensuring excellence in customer service and exceeding daily and seasonal targets
- Establish client connection, manage counter, maintaining strict hygiene standards
- Carrying out special events like Gift with Purchase and Seasonal Promotions like Xmas and Mother’s Day
- Manage merchandise selection, window displays, and stocking, working directly with Beauty Sales Manager and Clarins Area Manager
- Conducting Skin Treatments and Makeovers for our Clarins Clients and make them look and feel their best
- Maintained price accuracy of goods and ensured adequate stock levels
- Work with Beauty and Area Managers in developing promotional activities.
- Ranked among top sales performers, averaging over 42 percent above target
Sephora Manager
Sephora
02.2023 - 11.2023
- Bringing Sephora Experience life to our clients, drive team sales and KPIs
- Promoting our love brand, Conducting weekly Briefings on our new launches, visual merchandising and educating the team.
Retail Department Manager
Sephora
08.2022 - 02.2023
- At CBD Flagship store, supporting and empowering our team to deliver exceptional Client Experience through The Sephora Experience
- Responsible for driving store and specific department sales and KPI’s
- Visual Merchandising and Education lead
Store Manager
The Bodyshop
03.2022 - 08.2022
- Customer First: Delivering authentic experience for our customers through a customer first culture, making customer centric decisions and knowing my market
- Developing my team using Mind Body Soul Programme and engage in regular coaching sessions and providing feedback to my team
- Purposeful Entrepreneur: Achieve business financial goals and commercial goals including wages and KPIs Deliver memorable experience for our customers through inspiring visual merchandising, tailored customer service and strong commercial awareness
- Effectively manage rostering that reflects customer trends to best support positive customer outcomes
- Effectively manager inventory including deliveries, cycle count and stocktake
- Joyful Collective: Actively engage in all campaigns and proactively educate myself about Community Fair Trade Programs and promote cruelty free stance
- Support activist culture within my business and live and breathe Bodyshop Values
- Be agile tenacious and optimistic everyday.
Cosmetic Counter Manager
Clarins
02.2019 - 03.2022
- Direct sales floor activities, ensuring excellence in customer service and exceeding daily and seasonal targets
- Establish client connection, manage counter, maintaining strict hygiene standards
- Carrying out special events like Gift with Purchase and Seasonal Promotions like Xmas and Mother’s Day
- Manage merchandise selection, window displays, and stocking, working directly with Beauty Sales Manager and Clarins Area Manager
- Conducting Skin Treatments and Makeovers for our Clarins Clients and make them look and feel their best
- Maintained price accuracy of goods and ensured adequate stock levels
- Work with Beauty and Area Managers in developing promotional activities.
Cabin Crew/Safety Officer
Virgin Australia
03.2011 - 03.2018
- Conducting safety briefings on board and assisting our special needs guests
- Operated many flights as Acting Cabin Supervisor
- Administering first aid, conducting food and beverage services, and providing exceptional customer service to ensure we exceed our Guests expectations on board the aircraft
- In addition to working as Cabin Crew I was appointed as a SAFETY MANAGEMENT OFFICER who represents the VIRGIN AUSTRALIA SAFETY TEAM (for both Auckland and Christchurch base)
- Bridged the gap between the CABIN CREW and SAFETY TEAM
- My responsibilities include investigating safety related incidents which gives me opportunity to work closely with cabin crew
- Attending monthly Safety Meetings which are held in Christchurch and discuss ongoing safety matters which I come across on daily basis while flying.
Customer Sales Professional
Genesis Energy
03.2010 - 03.2011
- Customer Service-First Call Resolution - Answer and process inbound calls from potential and Existing Customers with the queries under first call resolution
- Audit and Data Integrity - Record required information accurately and efficiently
- Promoted to Buddy - Provide knowledge and support to new trainees and be a role model
- Continuous Improvement - Provide suggestions and feedback with a view to supporting continual improvement.
Billing Specialist
Genesis Energy
02.2008 - 06.2008
- Supporting end to end billing functions through – Interrogation of cycle and out of cycle meter readings
- On-going correction and maintenance of customer, billing and metering data within the billing platform, review and action of specified reports
- Responding to customer requests in a professional, courteous and helpful manner, and in accordance with customer service guidelines
- Contributing to integrity of data by recording required information accurately and efficiently.
Flight Attendant
Qatar Airways
10.2005 - 06.2007
- Conforming to safety standards as a Cabin Crew member as per international safety regulations
- Interacting and reporting to senior Cabin Crew members including pursers and Inflight Managers visàvis cabin preparations Interaction, PR, and Special Assistance with frequent fliers, VIPs and Premium Class Passengers
- Flown Airbus 319, A320, A321, A300, A330 and A340
Subject Matter Expert
JP Morgan Chase
02.2004 - 09.2005
- Servicing clients based in USA and handling their home mortgage accounts
- Making payments and servicing their accounts
- Got promoted to Subject Matter Expert who is responsible for the productivity of the team
- Leading the team, conducting briefings pre- shift and training sessions on a daily basis
- Motivating, guiding and ensuring that their product knowledge is up to date
- Giving feedback on one-on-one basis and maintaining highest level of customer service
Personal Banking Officer
HSBC
08.2001 - 01.2004
- Performing online transactions and giving product information
- Conducted training sessions on Operational systems and processes to be followed on day-to-day basis for entire team
- Performing Training Need Analysis and coordinating with Regional Training Center for conducting Refresher Training conducted at Call Center
- Part of Email Management Team- Answering to customer queries online
- Specialized in Credit Card Procedures and giving presentations to the entire team of officers.
Telephone Sales Representative
Oberoi Hotels
10.1999 - 10.2000
- Position involved analyzing the market scenario for potential clients for food and beverage club membership
- Converting leads into potential customers (club members) over the phone by selling them the best deals that the hotel has to offer
- Consistently achieving Sales Target by being self-motivated.
Education
Certificate of Fashion and Beauty Make up -
Auckland – The Make Up School
Auckland Zealand 12.2019
Master of Administration - Business Administration
Mumbai University
Mumbai, India04.2003
Bachelors Of Commerce - Commerce And Economics
Mumbai University
Mumbai ,India03.2001
Skills
- Positive Attitude and Professional approach
- Great Interpersonal skills and love customer Service
- Able to demonstrate good understanding of cosmetics, skincare, and makeup application
- Certificate Fashion Beauty and Make up
- Almost 3 years of Counter Manager (Retail Experience)
- Able to build a loyal clientele
- Follow instructions and work independently
- Achieved KPI’ and take pride in myself for providing excellent communication and customer service skills
- Strong organizational skills
- Creative flair for product launches and events
- Driven Team Player
- Extremely passionate about skincare and cosmetics
- Time Management
- Organizational Skills
- Multitasking Abilities
Timeline
Cosmetic Counter Manager
Clarins
11.2023 - Current
Sephora Manager
Sephora
02.2023 - 11.2023
Retail Department Manager
Sephora
08.2022 - 02.2023
Store Manager
The Bodyshop
03.2022 - 08.2022
Cosmetic Counter Manager
Clarins
02.2019 - 03.2022
Cabin Crew/Safety Officer
Virgin Australia
03.2011 - 03.2018
Customer Sales Professional
Genesis Energy
03.2010 - 03.2011
Billing Specialist
Genesis Energy
02.2008 - 06.2008
Flight Attendant
Qatar Airways
10.2005 - 06.2007
Subject Matter Expert
JP Morgan Chase
02.2004 - 09.2005
Personal Banking Officer
HSBC
08.2001 - 01.2004
Telephone Sales Representative
Oberoi Hotels
10.1999 - 10.2000
Certificate of Fashion and Beauty Make up -
Auckland – The Make Up School
Master of Administration - Business Administration
Mumbai University
Bachelors Of Commerce - Commerce And Economics
Mumbai University
Similar Profiles
Coleen SaccoccioColeen Saccoccio
Associate Manager at ClarinsAssociate Manager at Clarins
Eva MikolyEva Mikoly
Picker/Packer at ClarinsPicker/Packer at Clarins
Zara KarakoeeZara Karakoee
Beauty Coach Specialist at ClarinsBeauty Coach Specialist at Clarins