Deepti Kapadia
Melbourne,VIC
Summary
As a customer service professional for over 25 years I have gained valuable experience in various sectors which include Banking, Aviation, Hospitality and Beauty and Retail Industry. I have a Bachelor's Degree in Commerce and Masters in Business Administration. My qualifications and experiences offer an ideal foundation for me succeed in a role that will allow me to put together these years of experience. I am a fast learner and very effective in time management. I am seeking a work from home job, which will allow me pursue my career and solely raise my 11 year old son.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Manager
David Jones-Estée Lauder
Melbourne, VIC
08.2024 - Current
- Leadership & Development: Coaching and mentoring staff to enhance product knowledge and service delivery.
- Sales Performance: Driving results through targeted clienteling, high-touch services, and achieving financial goals.
- Operations & Merchandising: Maintaining premium brand standards, managing inventory, and handling administrative tasks.
- Customer Experience: Providing personalized consultations for skincare, makeup, and fragrance.
Sephora Captain
Sephora
Melbourne, VIC
02.2023 - 08.2024
- Bringing the Sephora Experience to our clients, drive team sales and KPIs. Promoting our love brand, Conducting weekly Briefings on our new launches, visual merchandising and educating the team.
Department Manager
Sephora
Auckland, New Zealand
03.2022 - 02.2023
- At CBD Flagship store, supporting and empowering our team to deliver exceptional Client Experience. Responsible for driving store and specific department sales and KPI's. Visual Merchandising and Education lead
Business Manager - Clarins
Farmers
Auckland, New Zealand
02.2019 - 03.2022
- Direct sales floor activities, ensuring excellence in customer service and exceeding daily and seasonal targets.
- Establish client connection, manage counter, maintaining strict hygiene standards.
- Carrying out special events like Gift with Purchase and Seasonal Promotions like Xmas and Mother's Day.
- Manage merchandise selection, window displays, and stocking, working directly with Beauty Sales Manager and Clarins Area Manager.
- Conducting Skin Treatments and Makeovers for our Clarins Clients and make them look and feel their best.
- Maintained price accuracy of goods and ensured adequate stock levels
- Work with Beauty and Area Managers in developing promotional activities.
Cabin Crew/ Safety Officer
Virgin Australia
Doha, Qatar
03.2011 - 02.2019
- Conduct safety briefings on board and assisting our special needs guests.
- Operated many flights as Acting Cabin Supervisor.
- Administering first aid, conducting food and beverage services, and providing exceptional customer service to ensure we exceed our Guests expectations on board the aircraft.
- In addition to working as Cabin Crew I was appointed as a SAFETY MANAGEMENT OFFICER who represents the VIRGIN AUSTRALIA SAFETY TEAM (for both Auckland and Christchurch base). Bridged the gap between the CABIN CREW and SAFETY TEAM. My responsibilities include investigating safety related incidents which gives me opportunity to work closely with cabin crew. Attending monthly Safety Meetings which are held in Christchurch and discuss ongoing safety matters which I come across on daily basis while flying.
Customer Service Representative
Genesis Energy
Hamilton, New Zealand
02.2008 - 03.2011
- Back Office -
- Supporting end to end billing functions through – Interrogation of cycle and out of cycle meter readings. On-going correction and maintenance of customer, billing and metering data within the billing platform, review and action of specified reports
- Responding to customer requests in a professional, courteous and helpful manner, and in accordance with customer service guidelines.
- Contributing to integrity of data by recording required information accurately and efficiently.
Flight Attendant
Qatar Airways
10.2005 - 10.2007
- Conforming to safety standards as a Cabin Crew member as per international safety regulations.
- Interacting and reporting to senior Cabin Crew members including pursers and Inflight Managers visàvis cabin preparations Interaction, PR, and Special Assistance with frequent fliers, VIPs and Premium Class Passengers.
- Flown Airbus 319, A320, A321, A300, A330 and A340
Subject Matter Expert ( Home Loans)
JP Morgan Chase & Co
Mumbai, India
02.2004 - 10.2005
- Servicing clients based in USA and handling their home mortgage accounts.
- Making payments and servicing their accounts.
- Got promoted to Subject Matter Expert who is responsible for the productivity of the team.
- Leading the team, conducting briefings pre- shift and training sessions on a daily basis.
- Motivating, guiding and ensuring that their product knowledge is up to date. Giving feedback on one on one basis and maintaining highest level of customer service.
Personal Banking Specialist
HSBC
08.2001 - 01.2004
- Performing online transactions and giving product information.
- Conducted training sessions on Operational systems and processes to be followed on day-to-day basis for entire team
- Performing Training Need Analysis and coordinating with Regional Training Center for conducting Refresher Training conducted at Call Center.
- Part of Email Management Team- Answering to customer queries online. Specialized in Credit Card Procedures and giving presentations to the entire team of officers.
Education
Master of Administration -
University of Mumbai
Mumbai,IndiaBachelor of Commerce -
University of Mumbai
Mumbai, IndiaSkills
- Effective business plan execution
- Effective business plan execution
- Effective business plan execution
- Effective business plan execution
- Effective business plan execution
- Effective business plan execution
Certification
- Vic Drivers Licence Issued by VIC Roads
- Australian Manual Drivers Licence
Languages
English, Gujarati, Hindi, Marathi
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Passionate about balancing physical health with mental and emotional wellness
- Learning new cooking techniques and expanding my culinary skills
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Business Manager
David Jones-Estée Lauder
08.2024 - Current
Sephora Captain
Sephora
02.2023 - 08.2024
Department Manager
Sephora
03.2022 - 02.2023
Business Manager - Clarins
Farmers
02.2019 - 03.2022
Cabin Crew/ Safety Officer
Virgin Australia
03.2011 - 02.2019
Customer Service Representative
Genesis Energy
02.2008 - 03.2011
Flight Attendant
Qatar Airways
10.2005 - 10.2007
Subject Matter Expert ( Home Loans)
JP Morgan Chase & Co
02.2004 - 10.2005
Personal Banking Specialist
HSBC
08.2001 - 01.2004
Master of Administration -
University of Mumbai
Bachelor of Commerce -
University of Mumbai