DEEPTI KATYAL

• Managed website and social media content to ensure accuracy and consistency
• Created content for various channels, such as social media, email newsletters, print ads, and webpages
• Refined marketing strategies to increase efficiencies
• Supported event marketing efforts by planning, executing and following up
• Helped to maintain and continuously define company brand
• Developed and strengthened working relationships with key suppliers, vendors, and industry peers
• Implemented data-driven tactics to increase customer engagement and satisfaction
• Developed and executed comprehensive marketing strategies to promote Telsim products and services, resulting in a notable increase in brand awareness and customer engagement
• Successfully managed a team of over 20 members across multiple cities including Sydney, Brisbane, Gold Coast, and Perth, ensuring effective collaboration and achievement of marketing objectives
• Led sales initiatives, implementing innovative tactics to drive revenue growth and expand market share within the telecommunications industry
• Conducted market research and analysis to identify emerging trends and consumer preferences, informing strategic decision-making and product development efforts
• Organized and conducted training programs for employees across all states where Telsim operated, enhancing their product knowledge and sales skills to deliver exceptional customer service
• Established and maintained strong relationships with clients and partners, fostering long-term partnerships and driving business development opportunities.

• Implemented marketing analytics tools to track and measure performance of marketing campaigns, optimizing strategies for maximum effectiveness and ROI
• Collaborated cross-functionally with teams such as product development, sales, and customer service to ensure alignment and coherence in marketing initiatives
• Actively participated in industry events, conferences, and trade shows to stay updated on industry trends and network with key stakeholders
• Provided regular reports and updates to senior management on marketing performance, highlighting key achievements, challenges, and opportunities for improvement.

• Assisted in store merchandising, stocking shelves and setting up displays
• Handled cash register operations, including payments, returns, and exchanges
• Arranged store products on shelves and promotional displays
• Provided strong customer service by greeting and building relationships with key clients
• Assisted customers with item returns and payment refunds
• Cleaned store aisles and disposed of debris and waste to improve customer experience
• Maintained knowledge of company products and services to make informed recommendations to clients
• Processed customer orders and payments accurately and efficiently
• Managed daily operations of store when supervisors were absent
• Built strong working relationships with fellow associates and corporate contacts

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• Conducted research and analysis to identify new opportunities for process improvement
• Monitored performance metrics to ensure compliance with established standards and objectives
• Created and maintained effective relationships with internal and external stakeholders, resulting in improved customer service levels
• Identified areas of risk or potential losses due to operational issues, developing strategies for mitigation
• Organized meetings between different department heads in order to coordinate activities efficiently
• Led cross-functional teams to develop innovative solutions that optimize business operations
• Liaised with vendors and suppliers regarding order fulfillment, inventory management, and other supply chain functions
• Collaborated with senior management on long-term plans related to operations optimization.