Summary
Overview
Work History
Education
Skills
Professional Experience Achievements
Additional Information
Workshops Conferences
Ict Proficiency
Publications
Affiliations
Timeline
Generic

Deepti Nathawat

Adelaide,SA

Summary

Qualification PhD in Medical Image Processing: Banasthali University, India-2019 Master’s Degree (Software Engineering): Banasthali University, India - 2008 Bachelor of Engineering (Computer Science) - Rajasthan University, India - 2004 Key Skills and Experience Submitted the PhD Degree with specialization in Medical Image Processing and Master’s in Software Engineering therefore, I have built on my in depth knowledge and skills of various areas of Computer Science by working on multiple research projects while teaching numerous subjects in Computer Engineering Discipline over the last 10 years. A list of my key skills and experience are given below: Worked as Lecturer at University and took lectures on various areas of Computer Science Engineering. Furthermore, provide guidance to students in their projects and research work. Deep knowledge and understanding of various trends of Information technology Worked as research associate on the project of medical image processing on brain images(MRI, CT) Familiarity with different learning technologies & tools used for better learning Excellent with customer service roles; communicate, resolved issues, provide appropriate guidance Highly developed professional verbal, written and interpersonal communication skills. Developed and implemented new technologies to the university learning system like Online monitoring program, assignment guidance etc. Trained users or faculties at university and resolve issues A great team player

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Bupa Medical Visa services
Adelaide, SA
07.2023 - Current
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Implemented innovative methods for streamlining the customer service process.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Online Lecturer fellow/ instructor

Department of MCA- B N College, India
11.2020 - Current
  • Creating lesson plans and administering the process of online classes through moodle
  • Conduct online sessions students in accordance with course descriptions and/or learning outcomes, the course syllabus, and institutional policies and procedures
  • Regularly evaluate teaching methods and use data to continually improve instructional strategies
  • Use appropriate technologies to enhance classroom/ online instruction and to achieve established course objectives or learning outcomes
  • Communicate with and provide feedback to students in a timely fashion
  • Grading homework, projects, and quizzes in a timely manner
  • Encouraging participation within the classroom to promote the consolidation of learning content.

Customer Service Administrator

Steadfast Australia
Adelaide, SA
03.2022 - 07.2023
  • Answered customer inquiries and resolved customer issues in a timely manner.
  • Created reports on customer feedback surveys to identify areas of improvement in service delivery.
  • Processed orders received from customers via telephone or online channels accurately.
  • Ensured compliance with company policies and procedures when dealing with customers.

IT Administrator

Inghams
Sa, SA
01.2021 - 03.2022
  • Installed security software to protect networks.
  • Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
  • Provided technical support for users with complex IT issues.
  • Ensured compliance with applicable laws, regulations, standards and best practices.
  • Provided technical guidance to staff members regarding best practices in IT operations.
  • Developed policies and procedures related to computer security measures.
  • Responded promptly to incidents reported by users via phone or email tickets.
  • Created user accounts in Active Directory and assigned appropriate permissions.
  • Implemented new technologies to improve system reliability and efficiency.

Lecturer & Research Associate

Banasthali University, India
02.2015 - 10.2020
  • Analyse various areas and scope of my research work and collected data from various Medical Imaging Centre of Brain(MRI ,CT ,PET)
  • Visualise the possible solutions and outcomes of the work
  • Completed my course work of research work
  • Worked as research associate at Imaging centre and analyse the purpose of my work and possible solutions to problems
  • Conducted Workshops and resolve issues of fellow research groups
  • Provide assistance and guidance on various topics related with university research program
  • Participated in international workshops and won the best paper award
  • Worked with peer team members; analyse, visualize, and generated reports
  • Worked as a mentor and provide guidance to students and faculty members
  • Took lectures on latest trends and presented paper on my research work at various conferences proceedings.

Research Analyst & Associate Professor

Pacific University (Udaipur, India)
Udaipur, India
11.2008 - 02.2015
  • Took lectures on various topics of Computer Science Engineering for instance, Software Engineering, Database Management Systems, Image Processing, Artificial Intelligence, Project Management, Agile software
  • Worked as project coordinator for Master’s level projects while providing guidance and support
  • Assisted students in their programming labs like database management, data structures
  • Researched, consulted, analysed and up-graded university application
  • Responsible for maintaining university database and resolving issues
  • Developed and maintained university website using PHP
  • Implement latest technology to university application
  • Researching, consulting, analyzing and up-gradating university application particularly with free and open source software
  • Worked as a Aakash Coordinator (Government of India Project- The Aakash is a low-cost android OS tablet computer with a 7-inch touch screen, ARM-11 processor and 256 MB RAM running under the Android 2.2 operating system) for using androids pads in class room teaching; aids and benefits of Android pad in classroom
  • Conducted online workshops using Moodle and conducted online exam on Android pads(Aakash).

Education

Master of Technology in Software Engineering

Banasthali University
India
06-2008

Bachelor of Computer Science Engineering

Rajasthan University
India
07-2004

Skills

  • Student Administration
  • Research Advisor
  • Project Management
  • Operations Management
  • Database Management
  • Researching

Professional Experience Achievements

  • Online Lecturer fellow/ instructor, Department of MCA- B N College, India, 11/2020, Present, Creating lesson plans and administering the process of online classes through moodle., Conduct online sessions students in accordance with course descriptions and/or learning outcomes, the course syllabus, and institutional policies and procedures., Regularly evaluate teaching methods and use data to continually improve instructional strategies., Use appropriate technologies to enhance classroom/ online instruction and to achieve established course objectives or learning outcomes., Communicate with and provide feedback to students in a timely fashion., Grading homework, projects, and quizzes in a timely manner., Encouraging participation within the classroom to promote the consolidation of learning content.
  • Lecturer & Research Associate, Banasthali University, India, 02/2015, 10/2020, Analyse various areas and scope of my research work and collected data from various Medical Imaging Centre of Brain(MRI ,CT ,PET), Visualise the possible solutions and outcomes of the work, Completed my course work of research work, Worked as research associate at Imaging centre and analyse the purpose of my work and possible solutions to problems, Conducted Workshops and resolve issues of fellow research groups, Provide assistance and guidance on various topics related with university research program, Participated in international workshops and won the best paper award, Worked with peer team members; analyse, visualize, and generated reports, Worked as a mentor and provide guidance to students and faculty members, Took lectures on latest trends and presented paper on my research work at various conferences proceedings
  • Research Analyst & Associate Professor, Pacific University (Udaipur, India), 11/2008, 02/2015, Took lectures on various topics of Computer Science Engineering for instance, Software Engineering, Database Management Systems, Image Processing, Artificial Intelligence, Project Management, Agile software, Worked as project coordinator for Master’s level projects while providing guidance and support, Assisted students in their programming labs like database management, data structures, Researched, consulted, analysed and up-graded university application., Responsible for maintaining university database and resolving issues, Developed and maintained university website using PHP, Implement latest technology to university application. Researching, consulting, analyzing and up-gradating university application particularly with free and open source software, Worked as a Aakash Coordinator (Government of India Project- The Aakash is a low-cost android OS tablet computer with a 7-inch touch screen, ARM-11 processor and 256 MB RAM running under the Android 2.2 operating system) for using androids pads in class room teaching ; aids and benefits of Android pad in classroom, Conducted online workshops using Moodle and conducted online exam on Android pads(Aakash)

Additional Information

True, HLTAID001, HLTAID002, HLTAID003

Workshops Conferences

  • Participated in Embedded Systems workshop at Banasthali University,2007
  • Conducted Research Methodology Workshop By Ministry of Human Resource Development, India in collaboration with IIT Mumbai,2012
  • Conducted AAKASH (using Tablets in classroom for effective teaching) Workshop By Ministry of Human Resource Development, India in collaboration with IIT Mumbai,2012
  • Conducted Database Management Workshop By Ministry of Human Resource Development, India in collaboration with IIT Mumbai,2013
  • Conducted Open Source Software Workshop By Ministry of Human Resource Development, India in collaboration with IIT Mumbai,2014
  • Conducted Python Programming Workshop By Ministry of Human Resource Development, India in collaboration with IIT Mumbai,2015
  • Faculty Development Conference on Latest Trends on Technology at Pacific University,India,2015

Ict Proficiency

  • MATLAB
  • Python
  • R Programming
  • JAVA
  • PHP

Publications

  • Face Detection using Artificial Neural Network and Secured Software at National level conference by Institution of Engineers
  • Published book on Image Processing on Medical Images by GP Publications
  • Published book on Software Engineering Principles
  • A Case Analysis on Different Registration Methods on Multi-modal Brain Images- I.J. Modern Education and Computer Science, 2018, 8, 41-54
  • Particle swarm optimization based affine transform in Image registry for CT & MRI brain images- Inderscience Journal of Swarm Intelligence
  • Fusion of Multimodal Brain Images using Wavelet Transform& Particle Swarm Optimization Techniques-Scopus Journal- Jour of Adv. Research in Dynamical & Control Systems, Vol. 10, No. 11, 2018

Affiliations

  • Implemented projects using AI based techniques and provide guidance to master and PhD candidates
  • Worked as online editor for Journals and research publication's
  • Worked as a mentor at GitHub, successfully implemented AI projects

Timeline

Customer Service Representative

Bupa Medical Visa services
07.2023 - Current

Customer Service Administrator

Steadfast Australia
03.2022 - 07.2023

IT Administrator

Inghams
01.2021 - 03.2022

Online Lecturer fellow/ instructor

Department of MCA- B N College, India
11.2020 - Current

Lecturer & Research Associate

Banasthali University, India
02.2015 - 10.2020

Research Analyst & Associate Professor

Pacific University (Udaipur, India)
11.2008 - 02.2015

Master of Technology in Software Engineering

Banasthali University

Bachelor of Computer Science Engineering

Rajasthan University
Deepti Nathawat