Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
Generic

Deepti Phatak

Sydney,Australia

Summary

Seasoned leader in Partner Enablement and Customer Success with 15+ years in client onboarding and channel partnerships across APAC. Specializes in creating scalable processes to enhance partner-driven retention and revenue. Skilled in cross-functional collaboration to implement enablement frameworks and optimize go-to-market strategies. Thrives in dynamic, tech-driven settings, aligning programs with business growth goals.

Overview

23
23
years of professional experience

Work History

Pro Bono Program Coordinator

Food for Life
12.2021 - Current
  • Designed and delivered community engagement programs, building stakeholder relationships and coordinating volunteers to maximise impact.

Lifestyle break and Volunteering break

Food for Life
sydney, nsw
10.2024 - 07.2025

Campaign Delivery & Partner Services

Foxtel Media
Sydney, Australia
04.2024 - 10.2024
  • Achieved 98% client retention rate through effective relationship management and service excellence.
  • Served as primary liaison for escalations, resolving complex issues with confidentiality.
  • Collaborated with sales, compliance, and operations teams to enhance onboarding and service processes.
  • Strengthened partner and client training initiatives to improve program adoption and alignment.

APAC Partnerships & Account Management Lead

Yahoo (Verizon Media / Apollo Asset Management)
Singapore/Sydney
06.2015 - 06.2023
  • Directed channel partnership and onboarding programs across APAC, achieving 95% of quarterly revenue and retention goals.
  • Designed and implemented partner enablement frameworks, streamlining training and program adoption for diverse partner networks.
  • Led an 8-member client services team, enhancing partner success capabilities and collaboration among sales, product, and marketing.
  • Drove go-to-market strategies to expand service adoption, increasing engagement and co-sell opportunities with Solutions and Service Partners.
  • Represented organization at industry forums, establishing Yahoo as a trusted partner for scalable digital solutions.

Client Onboarding & Campaign Delivery

AOL Media
Mumbai, India
01.2007 - 06.2015
  • Owned the full partner and client onboarding lifecycle, driving 120% quarter-on-quarter revenue growth through upselling and cross-sell strategies.
  • Managed adserver migration and program rollouts, ensuring seamless partner enablement with zero downtime.
  • Onboarded and nurtured 20+ key partners, contributing to $500K+ in annual revenues.
  • Developed and embedded partner training best practices, enhancing SLA adherence and customer satisfaction.

Program Manager

Rediff.com
Mumbai, India
01.2004 - 01.2007

Marketing Executive

Apnaloan.com
Mumbai, India
01.2004 - 12.2004

Vendor Relations

eBay
Mumbai, India
01.2003 - 12.2004

Education

MBA - Marketing & Salesmanship

NMIMS
Mumbai
01.2012

Bachelor of Commerce - Business Management

University of Mumbai
Mumbai
01.2003

Skills

  • Partner enablement and onboarding
  • Channel and reseller partnerships
  • Customer success metrics
  • Training program delivery
  • Stakeholder engagement
  • Cross-functional collaboration
  • Process development and standardization
  • Issue resolution and escalation
  • SLA compliance management

Volunteer Experience

Pro Bono Program Coordinator, Food for Life, 12/01/21, Ongoing, Designed and delivered community engagement programs, building stakeholder relationships and coordinating volunteers to maximise impact.

Timeline

Lifestyle break and Volunteering break

Food for Life
10.2024 - 07.2025

Campaign Delivery & Partner Services

Foxtel Media
04.2024 - 10.2024

Pro Bono Program Coordinator

Food for Life
12.2021 - Current

APAC Partnerships & Account Management Lead

Yahoo (Verizon Media / Apollo Asset Management)
06.2015 - 06.2023

Client Onboarding & Campaign Delivery

AOL Media
01.2007 - 06.2015

Program Manager

Rediff.com
01.2004 - 01.2007

Marketing Executive

Apnaloan.com
01.2004 - 12.2004

Vendor Relations

eBay
01.2003 - 12.2004

MBA - Marketing & Salesmanship

NMIMS

Bachelor of Commerce - Business Management

University of Mumbai

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Deepti Phatak