Deepti Singh
Delhi
Summary
Dynamic client servicing and stakeholder management professional with a proven track record of nurturing and expanding client relationships through strategic engagement and exceptional service delivery. Expertise in accurately assessing client needs, crafting tailored solutions, and ensuring satisfaction through effective communication and collaboration. Proficient in managing diverse stakeholders, cultivating partnerships, and driving initiatives that align with mutual business objectives. Recognized for meticulous attention to detail, strong interpersonal skills, and a steadfast commitment to fostering long-term client loyalty and satisfaction.
Overview
14
14
years of professional experience
Work History
Information Technology, Analyst II
Cvent India Pvt Ltd
08.2022 - Current
- Worked extensively on Salesforce and financial force.
- Specializing in revenue recognition task for revenue tracking.
- Collaborated with stakeholders to discuss and manage financial data.
- Serving as key liaison between finance team and professional services team.
- Oversaw projects for project managers and contributed to audit reports.
- Conducted proactive research on data, analyzed financial data.
- Proactively reached out to stakeholders to address missing data.
- Identifying opportunities which were not connected with projects and making connection with project and clearing data.
- Identifying orphan opportunities connecting with projects.
- Analyzing and maintaining monthly Excel report shared by finance team.
- Amending sales quotes and monthly data reports.
- Moderately worked on Workday tool for daily activities.
- Managed end-to-end invoicing process, ensuring timely submission to project managers for approval or rejection.
- Effectively addressed project managers queries by collaborating with staffing coordinators and logistics team, showcasing strong communication and problem-solving skills.
- Oversight of Budget Creation.
- Received commendations and appraisals from both project managers and stakeholders for exceptional contributions.
- Configure and manage user roles, profiles, permissions, workflows, validation rules, and automation processes.
- Resolve CRM-related issues raised by users or identified through monitoring.
- Prioritize Jira tickets based on business needs and impact.
- Manage and track CRM-related incidents, enhancements, and change requests through Jira.
- Use Visual Studio Code (VS Code) to make configuration or code-level changes in the CRM environment.
- Create and manage branches for feature enhancements, bug fixes, and releases.
- Raise and review pull requests in Stash for peer code review and merge approvals.
- Validate and test system changes in sandbox environments before moving to production.
Associate Product Consultant
Cvent India Pvt Ltd
06.2022 - 08.2022
- Worked on Lanyon tool, THS, Salesforce
- Support clients over phone and email by answering their product questions
Senior Travel Counsellor
Fly Buzz Travel Solutions Pvt. Ltd.
06.2017 - 04.2021
- Managed inbound calls for US market, and offering passengers with best possible routing for their destination and competitive fares available in market
- Provided clients with expert travel planning, vacation packages, and valuable travel advice
- Proactively assisted passengers in making changes to travel arrangements and bookings
- Worked on Worldspan and enhance travel-related tasks
Travel Consultant
Onkar Infotech
03.2014 - 05.2015
- Gathering clients' preferences for travel on Inbound and Outbound calls
- Successfully oversaw all online inquires and bookings, ensuring smooth customer interactions in digital realm
- Managed new bookings, all web queries and online bookings, ensuring seamless customer interactions in digital space
- Proficiently handled new bookings, priority bookings, star bookings, and error bookings, as well as pending bookings with expertise
- Addresses all reissues and cancellations promptly
- Effectively communicated with passengers by sending emails, enhancing customer engagement and satisfaction
- Proficiency in reservation systems such as SABRE, AMADEUS, WORLDSPAN
- Provided guidance and support to new agents through mentoring
Senior Process Associate
WNS Pvt. Ltd.
11.2011 - 11.2013
- Superheaded operations for ZUJI (Travelocity) in the Australia & Singapore markets
- Gathering clients' preferences for travel and accommodations on Inbound and Outbound calls
- Crafting travel plans considering available routes, transportation costs, and convenience of transport
- Arranging and confirming reservations for travel and accommodations, informing clients about their flight plans, cab connections
- Informing clients about travel dates, baggage policies, and necessary documentation like visas and medical
- Providing details on tourist attractions, tour options, and procedures for handling lost or stolen documents
- Assisting with travel clearances and processing payments
- Issuing clients' itineraries, necessary documentation, and travel vouchers
- Offering information on travel insurance, government regulations, and payment methods
- Worked on GDS 'AMADEUS' and 'SABRE' to manage reservations
- Received positive customers appraisal emails for outstanding performance and dedication to duties
- Mentored new agents
Education
Diploma in French -
YMCA
03-2022
Graduation: BA Program -
Delhi University
05-2014
Diploma in Travel, Tourism and Airport Handling - Amadeus(Computer Reservation System)
YMCA
01-2010
XIIth in commerce stream - Commerce
C.B.S.E
03-2007
Xth -
C.B.S.E
03-2004
Skills
- Positive Attitude and Punctual
- Quick Learner
- Commitment to work and pleasing personality
- Time Management, Self Motivated team skills
- Windows, Ms Office, Ms Excel, Ms Power Point and Internet Explorer
- Salesforce
- Problem Solving Skill
- Jira
- Stash ( Bit - bucket )
- VS Code
- Stakeholder management
- Customer Service
- Audit reports
- Travel planning
- Reservation Systems ( Worldspan, Amadeus, Sabre )
Accomplishments
- Received recognition for delivering excellent customer service at Onkar Travel.
- Received FY"23 " Spot Award " for professional services in Cvent.
- Earned commendations and appraisals from both project managers and stakeholders for outstanding contributions.
- Promoted as Analyst II in year 2025 for outstanding performance in Cvent.
Languages
English and Hindi
Hobbies
Travelling and Listening to music
Timeline
Information Technology, Analyst II
Cvent India Pvt Ltd
08.2022 - Current
Associate Product Consultant
Cvent India Pvt Ltd
06.2022 - 08.2022
Senior Travel Counsellor
Fly Buzz Travel Solutions Pvt. Ltd.
06.2017 - 04.2021
Travel Consultant
Onkar Infotech
03.2014 - 05.2015
Senior Process Associate
WNS Pvt. Ltd.
11.2011 - 11.2013
Diploma in French -
YMCA
Graduation: BA Program -
Delhi University
Diploma in Travel, Tourism and Airport Handling - Amadeus(Computer Reservation System)
YMCA
XIIth in commerce stream - Commerce
C.B.S.E
Xth -
C.B.S.E