Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Conferences Courses
Hobbies and Interests
References
Timeline
Generic
Deepu Budhathoki

Deepu Budhathoki

Thornton,NSW

Summary

Accomplished Hospitality and Aged Care Professional with a solid record in customer relationship management, strategic sales, and compliance. A graduate of Eco hoteliere de Lausanne and the Global Academy of Tourism and Hospitality Education, I am adept at elevating service delivery and enhancing operational efficiencies. In my current role at Regis Aged Care, I effectively manage critical administrative tasks and build enduring professional relationships. Committed to utilizing my expertise for ongoing enhancement and delivering exceptional experiences for guests and residents alike.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Executive Administrative Assistant

Regis Aged Care
08.2023 - Current
  • Managed comprehensive staffing rosters and coordinated day-to-day operations, significantly enhancing efficiency in staff allocation and covering shifts through effective partnership with hiring agencies.
  • Played a pivotal role in the recruitment process, ensuring seamless integration of new hires and maintaining high operational standards.
  • Ensured strict confidentiality in handling sensitive information, upholding the integrity and privacy of company and employee data.
  • Streamlined office supply inventory management, achieving cost reductions while ensuring the availability of necessary resources.
  • Enhanced inter-departmental communications and operational cohesion through proactive coordination and management of daily activities.
  • Accurately entered additional resident costs into each folio, ensuring precise billing and financial documentation.ering strong relationships with clients and partners alike.

Sales and Reservation Executive

Hotel Shanker Pvt. Ltd.
05.2022 - 06.2023
  • Assisting in the development of marketing and sales strategies
  • Analyzing, planning, and implementing actions to improve revenue and operational procedures
  • Taking charge of determining the most competitive rates
  • Collaborating with the Executive Director and Executive Manager to develop short-term plans, particularly during lean months
  • Actively engaging in the establishment of partnerships with corporate clients and local travel agencies (LTAs), both nationally and internationally, to enhance the hotel's revenue and global presence
  • Providing assistance to the front-desk team in efficiently managing the department according to the established concept statement.

Sales and Reservation Officer

Hotel Shankar Pvt. Ltd.
01.2020 - 04.2022
  • Processes reservation by email, phone calls or from central reservation system with most accurate information to ensure exceeding guest's experience
  • Maintain professional's relationships with all customers and monitor all guests request
  • Respond to the guest's requests, including shuttle services to and from the airport, to ensure all needs were properly handled
  • Always worked within a team to remain updated on all ongoing promotions and discount to offer guest accordingly
  • Assist in-house and outdoor guest in booking hotels services like spa services, swimming, Banquets and Events as well as others services at the hotel.

Reservation Officer

Sampada Garden Hotel Pvt. Ltd.
11.2017 - 11.2019
  • Making reservations for customers based on their various requirements and budgetary allowances
  • Answering any questions customers might have about the reservation process
  • Processing payments and sending confirmation details to customers
  • Checking the availability of accommodation or transportation on the customers' desired travel dates.

Internship in Food and Beverage Service

Lagoona Beach Luxury Resort and Spa
11.2016 - 08.2017
  • Opening a restaurant and prepare for day operation
  • Taking guest order and serving them accordingly
  • Printing, presenting guest bill and receiving payment through cash and credit cards
  • Handling Micros system.

Food and Beverage Production Trainee

Global Academy of Tourism and Hospitality Education (GATE)
04.2016 - 10.2016
  • Learned about different types of cuisines
  • Basic knowledge about culinary arts
  • Long periods without absence from training.

Education

Bachelor Degree in Hotel and Restaurant Management -

Global Academy of Tourism and Hospitality Education (GATE)
Kathmandu, Nepal
10.2018

Skills

  • Customer Relationship Management (CRM)
  • Strategic Sales and Marketing
  • Compliance Management
  • Operational Efficiency
  • Administrative Management
  • Event Planning and Execution
  • Interdepartmental Coordination
  • Professional Communication
  • Team Leadership and Training
  • Financial Record Keeping
  • Cultural Sensitivity
  • Crisis Management

Websites

Certification

  • Participation on Bahrain Bay - Food Festival, 03/2017, Present
  • Certificate of Appreciation, 08/2016, 09/2016
  • Certificate of Appreciation, 02/2016, Present

Languages

Nepali
English
Hindi
Chinese
German

Conferences Courses

  • Growth Mindset to Entrepreneurship, 07/2018, Present
  • Human Capital Development Workshop on Tourism, World and Your Career, 02/2016, Present

Hobbies and Interests

  • Travelling
  • Reading Books and Novels
  • Singing
  • Photography
  • Meditation
  • Music
  • Writing

References

  • Mr. Ben Simeon, General Manager, Regis Aged Care Pty Ltd, elermoregm@regis.com.au, +61-498545008
  • Mr. Prajwol Shanker Shrestha, Sales Executive, Hotel Shanker Pvt. Ltd., prajwol@hotelshanker.com, +977-9801020957
  • Mr. Ananta Raj Poudel, Managing Director, Sampada Garden Hotel Pvt. Ltd., sampadagarden16@gmail.com, +977-9860313624
  • Mr. Irfan Sheikh, Owner Representative, Lagoona Beach Luxury Resort and Spa, info@lagoonabeachbahrain.com, +973-16630000
  • Ms. Megha Shrestha Pradhan, Team Leader, Career Development Centre, Global Academy of Tourism and Hospitality Education (GATE), megha@gate.edu.np, +977-014650176



Timeline

Executive Administrative Assistant

Regis Aged Care
08.2023 - Current

Sales and Reservation Executive

Hotel Shanker Pvt. Ltd.
05.2022 - 06.2023

Sales and Reservation Officer

Hotel Shankar Pvt. Ltd.
01.2020 - 04.2022

Reservation Officer

Sampada Garden Hotel Pvt. Ltd.
11.2017 - 11.2019

Internship in Food and Beverage Service

Lagoona Beach Luxury Resort and Spa
11.2016 - 08.2017

Food and Beverage Production Trainee

Global Academy of Tourism and Hospitality Education (GATE)
04.2016 - 10.2016

Bachelor Degree in Hotel and Restaurant Management -

Global Academy of Tourism and Hospitality Education (GATE)

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Deepu Budhathoki