Summary
Work History
Education
Skills
Timeline
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Deeya Shrestha

Sydney,NSW

Summary

Dynamic professional with a proven track record at Red Cross, excelling in client advocacy and needs assessment. Leveraged empathy and data collection skills to enhance client care and support, achieving significant improvements in crisis intervention and educational decision-making processes. Skilled in multicultural sensitivity, ensuring diverse client needs are met with comprehensive, evidence-based solutions.

Work History

Work Ready Student

Ability Option
Sydney, NSW
05.2024 - 08.2024
  • Provided guidance and support to clients during career transitions and educational decision-making processes.
  • Helped clients find solutions by teaching appropriate intervention techniques.
  • Facilitated communication between parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.
  • Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
  • Acted as client advocate to resolve emergency problems in crisis situations.
  • Provided crisis intervention services to clients experiencing acute mental health issues.
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
  • Provided individual and group counseling sessions for clients.

Emergency Service Relief

Red Cross
Sydney, NSW
03.2024 - 05.2024
  • Developed positive relationships with clients and maintained professional boundaries at all times.
  • Participated in professional development and training sessions to enhance care quality and support provided to asylum seekers and CALD clients.
  • Supported clients with emergency fund relief to help integrate into the local community.
  • Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
  • Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
  • Composed or prepared correspondence, case notes and narratives with computer-based applications.
  • Referred involved parties to needed community resources.
  • Evaluated and addressed individual client needs and concerns.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.

Education

Bachelor of Community Services -

Stotts College
Sydney, NSW
12-2024

Skills

  • Needs assessment
  • Issue resolution
  • Program planning
  • File management
  • Data collection
  • Multicultural sensitivity
  • Client advocacy
  • Empathy development
  • Cultural sensitivity
  • Emergency response
  • Ordinance enforcement
  • Service management
  • Activity reporting
  • Victim assistance

Timeline

Work Ready Student

Ability Option
05.2024 - 08.2024

Emergency Service Relief

Red Cross
03.2024 - 05.2024

Bachelor of Community Services -

Stotts College

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Deeya Shrestha