Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Defne Yalcin

North Adelaide,SA

Summary

As a dedicated and passionate waitress, I take great pride in my ability to provide exceptional customer service. Over the course of my waitressing career, My commitment to delivering outstanding service is evident in my attention to detail, friendly demeanour, and effective communication with customers. I am a team player who collaborates seamlessly with colleagues to ensure smooth operations. My ability to communicate effectively with both customers and coworkers contributes to a positive and cohesive work environment. In summary, my waitressing experience has not only equipped me with practical skills but also instilled in me a genuine passion for delivering outstanding customer service.

Overview

2
2
years of professional experience

Work History

Front of House Staff Member

Basilico Cafe
02.2023 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Front of House Staff Member

Hatun Cafe
09.2022 - 12.2023
  • Developed customer service scorecards to measure customer service performance.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Crew member

McDonald’s Baynes Pl
12.2021 - 12.2022
  • Serving customers, creating/preparing meals, and offering decent representation of store are among main duties of this role.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.

Education

Underdale High School
Adelaide, SA

Skills

  • Customer Service
  • Time Management
  • Interactive Communication Skills
  • Problem-Solving
  • Clear Communication
  • Stress management
  • Customer Engagement

References

Yasemin Konanc (shop assistant at Chemist Warehouse Myer Centre)

Timeline

Front of House Staff Member

Basilico Cafe
02.2023 - Current

Front of House Staff Member

Hatun Cafe
09.2022 - 12.2023

Crew member

McDonald’s Baynes Pl
12.2021 - 12.2022

Underdale High School
Defne Yalcin