DEIJA GEORGE
Toongabbie,NSW
Summary
Passionate about helping others and committed to self-development. Organized, self-motivated, and able to work independently with reliability. Possessing strong leadership qualities, clear communication skills, and a knack for multitasking in any environment. Flexible schedule for weekdays and weekends, reliable transportation, and a quick ability to learn new concepts. Competent user of Microsoft Office applications with great typing skills. Thrives on new challenges and excels as a team player.
Overview
9
9
years of professional experience
Work History
Customer Service Advisor
UBank
08.2022 - 04.2025
- Answering inbound calls from customers and brokers about a range of simple to complex enquiries
- Adapting customer service techniques to ensure relevance to the current market/banking conditions to ensure that the service provided is helpful
- Investigate issues and promptly escalate and collaborate with the relevant teams to resolve any issues
- Entering customer details, activities, and opportunities into the system to ensure a robust database is maintained
- Strong verbal communication skills to listen and build rapport.
Client Service Associate
Boardroom
02.2022 - 07.2022
- Build and maintain relationships with customers through multiple communication channels
- Effectively collaborate with internal teams across the organisation to achieve optimal customer satisfaction
- Input new order requests and manage notifications/cancellations for both manual and electronic order communications
- Facilitating new business approvals and maintain accurate customer information/requirements
- Ensure appropriate delegation of authority is documented and perform all duties in compliance with company policies and procedures
- Inform sales representatives in a timely manner of current customer activity and order status.
- Reason for leaving:
- 6 Month contract ended, than I started with Ubank.
Contact Centre Agent
AMMI
10.2020 - 12.2021
- Answering inbound service calls from existing customers
- Proficiency in using computer systems and ability to navigate multiple systems
- Convey complex information effectively
- High level of resilience, empathy, and adaptability to handle various customer situations.
- Reason for leaving:
- Moved to NSW due to personal reasons.
Customer Care Consultant
HCF
07.2019 - 10.2020
- Outbound calls to members who have cancelled or indicated they wish to cancel their membership with the aim of winning them back to HCF
- Handle all member enquiries which may include membership applications
- Claim requests and cancellation calls and competitor comparisons
- Providing answers to any enquiries in a clear non-technical manner deliver against the call quality guidelines which includes rapport building, effective needs analysis
- Complaint/objection handling, solution focussed
- First Call Resolutions and endeavour to resolve any issue first time with the aim of retention.
- Reason for leaving:
- Due to COVID the contract ended between TSA and HCF.
Customer Service & Sales Consultant
Telstra
06.2017 - 06.2019
- Building a connection with a variety of new and existing customers
- Quickly developing customised solutions for customers
- Exceeding ALL sales targets and KPIs
- Customer-facing role
- Serving customers by finding the right solution that most benefits them
- Technical support of client's devices
- Data entry and order processing
- Stock taking and cleaning.
- Reason for leaving:
- Anisa contract ended with Telstra, Anisa let all employees go.
Receptionist
Genesis Gym
05.2016 - 06.2017
- Exceptional customer service during interactions
- Developing resources for a better client journey and processes to resolve issues
- Manage incoming calls and inform clinical staff
- Accurate and timely payment processing
- Maintain data accuracy and generate reports.
- Reason for leaving:
- To expand work experience in Sales.
Skills
- Call center experience
- Customer relations
- KPI monitoring
- Customer focus
- Building rapport
- Dispute resolution
- CRM software
- Customer service excellence
- Appointment scheduling
- Training and mentoring
- Team building
- Complaint handling
- Payment processing
- Quality assurance
- Live chat support
- Email management
- Follow-up calls
- Microsoft Excel
- Data collection
- Microsoft outlook
- Documentation
- Product and service solutions
- Customer service
- Technical support
- Sales closing
- Order processing
- Follow-up skills
- Quality control
Timeline
Customer Service Advisor
UBank
08.2022 - 04.2025
Client Service Associate
Boardroom
02.2022 - 07.2022
Contact Centre Agent
AMMI
10.2020 - 12.2021
Customer Care Consultant
HCF
07.2019 - 10.2020
Customer Service & Sales Consultant
Telstra
06.2017 - 06.2019
Receptionist
Genesis Gym
05.2016 - 06.2017
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