Deirdre Brown
Carbrook,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Maxies Diner
Amanda Stewart
Slacks Creek, QLD
10.2022 - 05.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Professional Cleaner
Deirdre Brown
Brisbane, QLD
08.2020 - 01.2022
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Wiped walls, decoration and appliances.
Administrative Clerk
Quintal Kinetics
Vereeniging, South Africa
06.2015 - 11.2016
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Receptionist
Quality Pression Services
Sasolburg, South Africa
12.2011 - 08.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Teacher
Salom Kids
Vanderbijlpark, South Africa
01.2009 - 12.2011
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behaviour modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Supported teachers by mentoring on classroom management, lesson planning, and activity organization
- Developed and implemented classroom routines to address varying student needs.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in lessons, curriculum and homework planning.
Education
High School Diploma -
Sasolburg High School
South AfricaSkills
- Cash and Transaction Handling
- Billing and Payment Processing
- Operate Cash Register
- Special Dietary Requirements
- Guest Experience Management
- Phone Inquiries
- High-Volume Dining
- Active Listening and Communication
- Dining Customer Service
- Safe Work Practices
- Enter Orders
- Serve Food
- Warm and Friendly
Restorations, photography, camping
I love being outdoors, admire old things and restore to its full beauty.
Timeline
Maxies Diner
Amanda Stewart
10.2022 - 05.2023
Professional Cleaner
Deirdre Brown
08.2020 - 01.2022
Administrative Clerk
Quintal Kinetics
06.2015 - 11.2016
Receptionist
Quality Pression Services
12.2011 - 08.2013
Teacher
Salom Kids
01.2009 - 12.2011
High School Diploma -
Sasolburg High School