Deirdre McBride
Summary
I am a bright and capable lady seeking an ongoing position in the customer service, factory/warehouse, cleaning industry and/or utilising my customer service knowledge, to best advantage of my employer and adding value to their business.
Conscientious and self-directed professional successful at working quickly and accurately. Helpful Service Supervisor with 2 years in Coles service experience. Friendly and personable with dedication to providing excellent customer and personal service. Outstanding verbal and written communication skills.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Experienced Food Service professional adept at preparing high-volume meals in fast-paced environments. Possessing 4 years of service industry experience combined with excellent understanding of food safety, cleaning and sanitizing procedures.
Overview
3
3
years of professional experience
Work History
School Crossing Supervisor
QLD Main Roads
07.2023 - Current
Crossing pf school; children and adults at busy crossing.
Customer Service Supervisor
Coles Supermarket
03.2021 - 07.2023
- Customer Service
- Opening and closing of supermarket
- Cash handling and delivery of cash to and from cash master
- Managed time efficiently in order to complete all tasks within deadlines.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Food Technician
Yamanto Takeaway
- Open and close store
- Cash Handling
- Register operation and EFTPOS
- Food inventory, preparation and ordering
- Safe food handling practises.
Cleaner
Berkeley Challenge
- Cleaning athletes rooms
- Directing athletes to their venues if needed.
Skills
- Order Taking
- Waste Reduction Strategies
- Production line support
- Knife Skills
Skills Attributes
- Great customer service skills
- Great time management skills
- Excellent written and oral communication skills
- Ability to relate to people of all ages and cultural backgrounds
- Sound knowledge of Occupational Health & Safety requirements
- Excellent communication skills
- Dependable and punctual
- Current Forklift License - LF
- Friendly with a sense of humour
- Current C Class QLD License
- Certificate 3 Process Manufacturing
- Own reliable transport
References
Tracey McGugan
Service Supervisor Coles
0408 685 224
Robert Young
Qld Railway
0481 163 647
Anne Poulton
Friend
0431 017 129
Timeline
School Crossing Supervisor
QLD Main Roads
07.2023 - Current
Customer Service Supervisor
Coles Supermarket
03.2021 - 07.2023
Food Technician
Yamanto Takeaway
Cleaner
Berkeley Challenge