Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deirdre Wilkes

Preston,VIC

Summary

I have a proven expertise in administrative support and office management, demonstrated through a track record of fostering strong relationships and delivering exceptional customer service at Into Blinds and A&G Furniture Removals.


i possess skills in database administration and customer relations, my approach significantly enhances operational efficiency and workplace positivity.


In my role as Administration Officer, I had to demonstrate a high level of organisational, communication and problem-solving abilities. My responsibilities required me to manage files and schedules and contribute to the development of the organisations operations.


I am a self-motivated person that brings proven leadership and customer relations skills. I pride myself on my people skills delivering a positive and safe customer experience for both Into blinds and A&G Furniture Removals.


In both roles i have a reputation of retaining clients, converting phone calls into sales. My passion if for resolving customer queries and concerns with care and empathy.

Overview

17
17
years of professional experience

Work History

Administration Officer

A&G Furniture Removals
05.2023 - Current
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.

Senior Administration Officer

Into Blinds
07.2007 - 04.2023
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.

Education

High School Diploma -

Heidelberg High
Heidelberg, VIC
11.1988

Skills

  • Administrative Support
  • Office Management
  • Customer Relations
  • Calendar Management
  • File Maintenance
  • Document Control
  • Database Administration

Timeline

Administration Officer

A&G Furniture Removals
05.2023 - Current

Senior Administration Officer

Into Blinds
07.2007 - 04.2023

High School Diploma -

Heidelberg High
Deirdre Wilkes