Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dejan Nedeski

Jerrabomberra

Summary

Accomplished professional with a proven track record at the Department of Home Affairs, adept in strategic planning and critical thinking. Excelled in enhancing team communication and stakeholder relationships, significantly improving project outcomes. Skilled in work coordination and customer service, consistently achieving and surpassing organisational goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

SES Unit Support Officer

Department Of Home Affairs
05.2023 - Current
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Mentored staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimising risk exposure for the organisation.
  • Enhanced communication between team members by organising regular meetings and fostering open dialogue.
  • Developed and implemented strategic plans to meet organisational goals, ensuring alignment with departmental objectives.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

Humar Resource Officer

Attorney General's Department
05.2023 - 05.2024
  • Promoted a culture of continuous improvement encouraging employees to suggest innovative ideas for better resource management practices.
  • Maintained detailed records of resource usage, identifying trends for future planning purposes.
  • Improved workplace safety by implementing thorough training programs and conducting regular inspections.
  • Spearheaded cross-functional collaborations to optimise resource utilisation across various projects.
  • Boosted employee satisfaction rates by addressing concerns promptly and implementing targeted solutions.
  • Facilitated successful project completions by coordinating resources across multiple departments and teams.
  • Established strong relationships with external partners to secure additional resources when needed.

Customer Service Officer

Department Of Health
12.2020 - 05.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Streamlined communication between customers and internal departments for timely issue resolution.

Night Shift Filler

Woolworths Group
01.2018 - 12.2020
  • Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
  • Enhanced store presentation by maintaining clean and organised shelves during nightly shifts.
  • Increased customer satisfaction with timely and accurate stocking of products in their designated areas.
  • Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
  • Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
  • Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.

Education

Bachelor of Business Informatics - Technology And Science

University of Canberra
Canberra, ACT
11.2027

High School Diploma -

Karabar High School
Queanbeyan, NSW
09.2021

Skills

    Work Coordination

    Report Writing

    Strategic Planning

    Innovation and Creativity

    Critical Thinking

    Active Listening

Languages

Macedonian
Full Professional

Timeline

SES Unit Support Officer

Department Of Home Affairs
05.2023 - Current

Humar Resource Officer

Attorney General's Department
05.2023 - 05.2024

Customer Service Officer

Department Of Health
12.2020 - 05.2021

Night Shift Filler

Woolworths Group
01.2018 - 12.2020

Bachelor of Business Informatics - Technology And Science

University of Canberra

High School Diploma -

Karabar High School

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Dejan Nedeski