Dejan Petrovic
Sans Souci,NSW
Summary
Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I have also been an active team player in every job I have ever held. Motivated to learn, grow and excel in flight catering business.
Overview
10
10
years of professional experience
Work History
Flight Dispatcher Officer
DNATA (previously known as Alpha Flight Services)
Mascot, Nsw
01.2015 - Current
- Responsible for liaising with operational areas and flight crew of the Emirates Group ,Qatar Airways and Etihad Airways to ensure all catering aspects of the flight planning are completed in efficient and timely manner.
- Coordinate all customer service needs
- Planning flight meal orders
- Ensuring minimal meal wastage and prevent over catering
- Updating flight and passenger data
- Establishing and maintain optimal service levels to achieve service excellence
- Minimize catering related delays and ensure customer retention
- Review weekly flight forecasts and passenger trends with a view to positively impact catering performance
- Responsible for reviewing the flights refrigerators prior to take off
- Responsible for overview of catering supplies before dispatching food onto airlines
Catering Attendant
Dnata Catering
Mascot, Nsw
04.2014 - 01.2015
- Ensure weight & presentation specifications are met.
- Comply with Food Safety / HACCP guidelines.
- Ensure that cleaning schedules are adhered to, maintaining a high standard of hygiene at all times.
- Communicate with all stakeholders to ensure that timelines are met.
Operation Agent
DHL Express
Mascot, NSW
11.2020 - 02.2022
- Processing inbound and outbound freight at depot according to DHL and regulatory standards, ensuring it meets cut off deadlines
- Using forklifts and hand held scanners, to get the job done in a safe and efficient manner
- Carrying out occasional computer based administrative tasks
Education
Bachelor of Information Technology -
University Of Nis
Nis Serbia2013
Skills
- Demonstrate experience in a high-volume customer service role
- Excellent communication skills on all levels
- Excellent time management skills to prioritize and work effectively to deadlines
- High standards of personal presentation and professional behavior
- Intermediate knowledge of MS Office
- Demonstrate attention to details and accuracy with literacy and numeracy
- Strong focus on serving both internal and external customers
Additional Information
Languages spoken: Fluent in English and Fluent in Serbian
Currently hold an Aviation Security Identification Card (ASIC)
AIRDAT CAT-2 passport (permit for authority to drive airside)
HR driver license
Timeline
Operation Agent
DHL Express
11.2020 - 02.2022
Flight Dispatcher Officer
DNATA (previously known as Alpha Flight Services)
01.2015 - Current
Catering Attendant
Dnata Catering
04.2014 - 01.2015
Bachelor of Information Technology -
University Of Nis
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