Summary
Overview
Work History
Education
Skills
References
Timeline
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Dejana Gavrilovic

Melbourne,Vic

Summary

High-performing professional with several years of experience in sales

Strong background in sales and administration, profitability and team development. using exceptional communication and customer service skills Adept at analysing and resolving customer concerns, . Sound understanding of internal and external communications

Overview

17
17
years of professional experience

Work History

Multisite Manager

National Storage
Melbourne, Vic
11.2019 - Current
  • Leading, coaching, and guiding a team
  • Working towards monthly KPI targets.
  • Driving operational excellence with a strong focus on centre presentation, including cleaning and maintenance.
  • Resolving customer complaints and enquiries.
  • Develop business plans and sales strategy for the market that ensures attainment of company sales goals and profitability.
  • Actioning general administration duties such as rosters, leave requests, timesheets, customer contracts, and inventory management
  • Monitore payments due from clients and promptly contacted clients with past due payments.
  • Maintained effective communication with customers through email, phone calls , emails and live chat.
  • Planned, scheduled and coordinated general maintenance and repairs
  • Performed general bookkeeping duties such as reconciling bank statements.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Organized company events and team building activities .
  • Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
  • Ensured compliance with all safety regulations at each location.

Administration Officer

I.T TEKS
Melbourne, Victoria
06.2017 - 11.2019
  • Organised meetings and conferences for internal staff members, as well as external.
  • Answered telephones to take messages or redirect calls to appropriate teams
  • Performed accounting , invoicing , Purchase orders , quotes
  • Scheduling new services and repairs for customers
  • Verified accuracy and completeness of invoices prior to payment processing.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Transferred data from hard copies to digital databases.
  • Trained a new hires in CRM Systems

CUSTOMER SERVICE MANAGE

Coles
Melbourne , Vic
12.2010 - 06.2017
  • Establish all customer service polices and procedures and ensure all customers are given outstanding 5 star service, at all times
  • Control expenses to meet budget guidelines
  • Responsible for the performance and development of current and new team members
  • Met deadlines and KPIs
  • Analyzed business performance data
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Recruited and trained new employees to meet job requirements.
  • excellent communication skills in resolving product and consumer complaints.
  • Implemented quality control measures to uphold company standards.

USTOMER SERVICE ASSISTANT

Best and Less
Melbourne , Victoria
03.2008 - 12.2010
  • Provided exceptional service and support to external and internal customers in an efficient and effective manner to achieve store targets
  • Processed payments using cash register, credit card machine and POS system.
  • Responsible for the cash (including float) at the designated till through POS and 100% balance
  • Merchandised and ensure the store is always displayed at superior standard
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Education

CERTIFICATE 4 BUSINESS & ADMINISTRATION -

Chisholm Institute
Berwick, VIC
12-2012

High School Diploma -

Wellington Secondary Collage
Mulgrave, VIC
12-2007

Skills

  • Workforce planning
  • Staff development
  • Operations management
  • Sales management
  • Payment collection
  • Property management
  • Facilities management
  • Financial budgeting and reporting
  • Database management
  • Bookkeeping
  • Policy and procedure modification
  • Scheduling
  • Meeting planning
  • Report preparation
  • Customer relations
  • Credit and collections

References

References available upon request.

Timeline

Multisite Manager

National Storage
11.2019 - Current

Administration Officer

I.T TEKS
06.2017 - 11.2019

CUSTOMER SERVICE MANAGE

Coles
12.2010 - 06.2017

USTOMER SERVICE ASSISTANT

Best and Less
03.2008 - 12.2010

CERTIFICATE 4 BUSINESS & ADMINISTRATION -

Chisholm Institute

High School Diploma -

Wellington Secondary Collage
Dejana Gavrilovic