Dekoda Dean
Echuca,VIC
Summary
Driven and compassionate Florist Assistant with a proven track record at Moama Echuca Florist, excelling in floral design and exceptional customer service. Enhanced store efficiency and customer satisfaction through creative merchandising and diligent teamwork. Skilled in banking and inventory management, significantly contributing to increased sales and positive client relationships.
Overview
2
2
years of professional experience
Work History
Florist Assistant
Moama Echuca Florist
2022.11 - Current
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
- Prepared incoming flower stocks for inclusion in arrangements, bouquets .
- Maintained high standard of organization and cleanliness of store premises.
- Handled cash & Eftpos transactions with accuracy and integrity, maintaining trustworthiness as a valued team member.
- Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
- Provided customers with courteous, knowledgeable, and efficient service.
- Supported head florist with daily tasks, improving overall efficiency and workflow within the store.
- Assisted in designing floral displays for weddings, funerals, and special events, resulting in positive client feedback.
- Created custom flower arrangements in-store customers.
- Assisted clients with custom requests by listening attentively to their needs, making appropriate recommendations based on personal tastes or event themes.
- Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
- Implemented creative merchandising techniques for in-store displays that attracted new customers and boosted sales numbers.
- Performed daily cash register opening and closing functions and generated daily sales reports.
- Participated in inventory management tasks such as tracking stock levels, placing orders for supplies, and organizing storage areas to optimize space usage.
- Extended store hours during peak seasons such as Valentine''s Day or Mother''s Day leading to higher business revenue and customer satisfaction.
- Processed customer orders accurately and efficiently, contributing to increased sales revenue.
- Supported in-store sales promotions, frequently engaging in product upsell activities.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Deliveries
- Purchasing Stock (Travel to Melbourne including Market and Wholesaler purchasing)
- Banking & Postage
- Managing the Store while the Employer was away
Education
High School Diploma -
Echuca College
Echuca12.2022
Skills
Floral Design
Banking
Team work & the ability to work alone
Merchandising
Exception Customer service
Pride in my work and workplace
Punctuality
Computer & Eftpos
Compassionate & Caring
Timeline
Florist Assistant
Moama Echuca Florist
2022.11 - Current
High School Diploma -
Echuca College
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