SHAYNEA KISSELL
Hillman,WA
Summary
I am a hardworking, respectful individual who is looking to re-enter the workforce after a dedicated period as a stay at home parent. I have proven organisational and time management skills. I am able to work cohesively and independently, I am extremely self-motivated, well -presented and a enthusiastic person. I have a passion for success which is fuelled by my work ethic. I ensure that 100% is applied and that the results are always to a high standard, successful and completed in a timely and proactive manner.
Overview
12
12
years of professional experience
Work History
School Canteen Mangement
Hillman Primary School
09.2021 - 03.2023
- Monitored food and beverage supplies, assisting with restocking when needed.
- Increased efficiency by streamlining meal preparation processes and organizing workstations for optimal productivity.
- Cleaned and sanitized surfaces, tools and equipment.
- Assisted in budget management, ensuring cost-effective food purchasing without compromising quality or nutritional value.
- Received and stored incoming supplies according to procedures.
- Processed payments for orders and provided customers with change.
- Prepared ingredients and recipe components ahead of time.
- Educated students on the importance of balanced diets, promoting healthy eating habits within the school community.
- Improved student nutrition by planning and preparing healthy meal options in the school canteen.
- Served as a positive role model for students displaying appropriate behaviour while working in a high-pressure environment.
- Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
- Managed cash handling procedures accurately balancing register drawers daily.
Administrative Assistant
Orange Autos
11.2015 - 02.2016
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales Assistant
Goldmark
10.2014 - 05.2015
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Executed visual merchandising strategies to attract customers and drive sales.
- Fielded customer questions to share information about products, availability, and pricing.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
Sale Assistant
Video Ezy
08.2013 - 11.2015
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Used in-store system to locate inventory.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Processed transactions accurately while maintaining a high level of customer service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Fielded customer questions to share information about products, availability, and pricing.
- Managed efficient cash register operations.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Hospitality
Crust Pizza
05.2013 - 08.2013
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Hospitality
Wendy’s Ice-cream
10.2012 - 05.2013
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded dishwasher and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Utilized proper portion control to determine customers receive correct portion size.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Food Service Worker
Bucking Bull
09.2011 - 10.2013
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cleaned and organized kitchen, dining and service areas.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
No Degree - Completion of Year 12
Rockingham Senior High School
Rockingham, WA11.2015
Certificate IV - Health And Nursing Studies
Rockingham Senior High School
Rockingham, WA10.2015
Certificate II - Creative Industries Media
Rockingham Senior High School
Rockingham, WA10.2015
Skills
- Verbal Communication
- Dependable and Responsible
- Customer Service
- Computer Skills
- Time Management
- Professional Appearance Maintenance
- Positive Attitude and Energy
- Basic Mathematics
- Merchandise Receiving and Handling
- Cash Handling
Clearances Education Certificates
- Drivers Licence
- Working with Children Check
- Certificate IV in preparation for health and nursing studies
- Certificate II in creative industries media
- Chemical training
- Health and Safety training
- WACE Certificate
- Completion of Year 12
Work Reference
KAMA BUCHANAN: 0406173022
MICHAELA WILLIAMS: 9558300
Personal Reference
DAYNA ROBERTS: 0459585469
SHARON STUBBS-MILLS: 0439528667
Professional Experience
- Advance customer service skills
- Confident with money handling
- Cleaning skills
- Hygienic food preparation skills
- Computer literate
- Office skills such as phone, fax, emails etc.
- Following daily timetables
- Assist supervisor with support when needed
- Opening and closing of stores with or without another member of staff
- Ordering of stock and stocktakes
- Great communication skills
- Assist in training new members of staff
Timeline
School Canteen Mangement
Hillman Primary School
09.2021 - 03.2023
Administrative Assistant
Orange Autos
11.2015 - 02.2016
Sales Assistant
Goldmark
10.2014 - 05.2015
Sale Assistant
Video Ezy
08.2013 - 11.2015
Hospitality
Crust Pizza
05.2013 - 08.2013
Hospitality
Wendy’s Ice-cream
10.2012 - 05.2013
Food Service Worker
Bucking Bull
09.2011 - 10.2013
No Degree - Completion of Year 12
Rockingham Senior High School
Certificate IV - Health And Nursing Studies
Rockingham Senior High School
Certificate II - Creative Industries Media
Rockingham Senior High School
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