Delaney OWEN
Port Moresby
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong team player, with focus on compliance and operating risks.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Officer
ANL Agencies PNG Ltd
10.2016 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Finance Assistant
DHL Global Forwarding
05.2011 - 03.2013
- Increased efficiency with thorough maintenance of financial records and documentation.
- Enhanced overall financial management, providing timely and accurate reports to senior staff members.
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Streamlined vendor payment processes, ensuring timely disbursements to maintain strong relationships.
- Reduced discrepancies in accounts receivable by closely monitoring customer payments and following up on overdue balances.
Voyage Accounts Supervisor
Agility Logistics
07.2009 - 05.2011
- Streamlined accounts payable processes by implementing an efficient invoice management system.
- Improved cash flow management with timely billing and collections procedures.
- Reduced outstanding receivables by diligently following up on past-due invoices.
- Enhanced financial reporting accuracy, conducting thorough account reconciliations regularly.
- Optimized department efficiency through cross-training staff on various accounting functions.
- Collaborated with external auditors during annual reviews, providing necessary documentation for a smooth audit process.
Education
Certificate
University of Technology
LAE, Papua New Guinea1999
Higher School Certificate
Bugandi Secondary School
LAE, Papua New Guinea1997
Skills
- Customer focussed, with ability to communicate (verbally and written) at all levels
- Call Documentation
- Strong understanding of Logistics Coordination
- Compliance focussed with ability to exercise sound judgement
- Complaint resolution
- Maintaining Customer Relations
Certification
2010
Attainment of Occupational Health & Safety Awareness Training (CONCEPT TRAINING SERVICES)
2003
Logistics Management I and II (AUSPACIFIC INVESTMENT LIMITED)
2002
Import Procedures, Documentation and Finance (AUSPACIFIC INVESTMENT LIMITED)
2000
Inventory Management
Purchase order Management
Sales Order Management
1998
People Skills Training (PEACE FOUNDATION MELANESIA)
Timeline
Customer Service Officer
ANL Agencies PNG Ltd
10.2016 - Current
Finance Assistant
DHL Global Forwarding
05.2011 - 03.2013
Voyage Accounts Supervisor
Agility Logistics
07.2009 - 05.2011
Certificate
University of Technology
Higher School Certificate
Bugandi Secondary School
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