Delanie Maufoe
Hampton Park,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Solenis
Springvale, VIC
12.2022 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed orders in a timely manner via SAP
- Generated reports via microsoft excel
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Picker Packer (Casual)
Campion Education
Dandenong, VIC
09.2015 - 06.2021
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes or other containers for packing goods prior to shipment.
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Crew Member
McDonalds
Dandenong North, VIC
05.2019 - 11.2020
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Provided excellent customer service to maintain a positive atmosphere for customers.
- Comply with restaurant safety and security standards to ensure a safe working environment
Team Member
Kmart
Narre Warren, VIC
06.2013 - 12.2013
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
Education
Some College (No Degree) -
Narre Warren South P12 College
Narre Warren, VICSkills
- Attention to detail
- Quality-oriented
- Time management
- Prioritisation
- Compliant with safety policies and procedures
- Work well individually and within a team
References
References available upon request.
Timeline
Customer Service Representative
Solenis
12.2022 - 11.2024
Crew Member
McDonalds
05.2019 - 11.2020
Picker Packer (Casual)
Campion Education
09.2015 - 06.2021
Team Member
Kmart
06.2013 - 12.2013
Some College (No Degree) -
Narre Warren South P12 College
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