Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delcia Morton

Brassall, Qld,QLD

Summary

Goal-oriented Sales Executive with over 10 years of experience in face to face sales.

Seeking to obtain and maintain full-time position that offers professional challenges utilizing exceptional interpersonal skills, excellent time management, outstanding customer service, artist flair and problem-solving skills.

I'm a self-motivated sales professional, experienced in fast-paced team environments. I am a relationship builder and closing expert, focused on maximizing business success by capitalizing on sales and service opportunities.

Enthusiastic individual experienced in Displaying Stock for variety of organizations. Offering an engaging and pleasant personality, combined with background building customer relationships.

Overview

21
21
years of professional experience

Work History

Customer Care Consultant

Blue Ribbon Motors
02.2017 - Current
  • Honda, Mitsubishi, Isuzu, RAM, Renault & Used, in this position
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Increased monthly sales 50K to 80-120K
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Maintained and managed customer files and databases.
  • Marketing and Promotions using Photoshop

Professional Photographer

Photography By Delcia
04.2009 - 11.2016
  • Owner/Photographer for 10 years
  • Planned and prepared for on-location and studio shoots.
  • Enhanced business operations by utilizing successful marketing and outreach strategies to bring in clients, close sales and increase revenue.
  • Developed long and short-term business needs while driving customer feedback for process improvements.
  • Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
  • Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Displayed portfolio to show off best work to potential clients and promote skills and value.
  • Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
  • Scheduled studio appointments to shoot wide variety of subjects.
  • Assisted clients with creative ideas for photography needs.
  • Collaborated with other photographers and videographers to capture special events.
  • Photographed high-quality images for various print and digital projects.

Sales Assistant

Laidley Jewellers
12.2015 - 11.2016
  • Fielded customer questions to share information about products, availability, and pricing.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Established rapport with customers using active listening and interpersonal skills.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

National Customer Care Manager

Sealy
01.2009 - 01.2014
  • My position within Sealy was to lead a team of 10 staff, delivering exceptional customer service to the National complaints department
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Arranged transportation and documented details of discharge transition plans.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Applied best practices in customer service, sales and employee management to exceed organizational goals.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Qld Customer Service Manager

Distinguished Vineyards (Lyon Nathan)
04.2003 - 01.2009
  • Coaching and development of a small team of customer service executives
  • Managing Trade Customer ordering processing and enquiries
  • Management of State Accounts Receivable function
  • Credit control
  • Design and Promotions
  • Support Sales team operating over wide geographical area
  • Liaison with all Lion Nathan work groups, sales, marketing, wineries and logistical providers
  • Call centre management
  • Used Adobe Creative Suite to edit images for use in marketing materials and website content.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.

Education

AIPP
2017

Cert III in Car Sales -

Fusion Business College
2016

Cert III in Office Administration Cert in Front Office Procedures Digital Media Technologies -

AIPP Accredited Photographer
2015

Professional Photographer, Photography -

The Photography Institute
2014

Certificate in Front Office Procedures, Tourism -

point Tafe
2013

Cert III in Office Administration, Administration, Cert III -

Southbank Institute of TAFE
1996

Skills

  • Account Management
  • Appointment Scheduling
  • Payment Processing
  • Custom Order Management
  • Customer Relationship Management
  • Sales Expertise
  • Brand Representation
  • Customer Relations
  • Documentation and Reporting
  • Problem Resolution
  • Customer Service

Timeline

Customer Care Consultant

Blue Ribbon Motors
02.2017 - Current

Sales Assistant

Laidley Jewellers
12.2015 - 11.2016

Professional Photographer

Photography By Delcia
04.2009 - 11.2016

National Customer Care Manager

Sealy
01.2009 - 01.2014

Qld Customer Service Manager

Distinguished Vineyards (Lyon Nathan)
04.2003 - 01.2009

AIPP

Cert III in Car Sales -

Fusion Business College

Cert III in Office Administration Cert in Front Office Procedures Digital Media Technologies -

AIPP Accredited Photographer

Professional Photographer, Photography -

The Photography Institute

Certificate in Front Office Procedures, Tourism -

point Tafe

Cert III in Office Administration, Administration, Cert III -

Southbank Institute of TAFE

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Delcia Morton