Summary
Work History
Education
Skills
Languages
References
Timeline

Delfina Alves Dos Santos

Support worker
Airly,VIC

Summary

Dynamic support worker with a proven track record at Dcare Partners, excelling in patient care and emotional support. Adept at fostering relationships and enhancing client well-being through effective communication and meticulous recordkeeping. Committed to maintaining a safe environment while promoting independence and quality of life for diverse individuals.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Work History

Center gippsland healthy

Volunteers
Airly, VIC
07.2025 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted chefs with food preparation and ingredient organization.
  • Maintained cleanliness of kitchen equipment and workspaces.
  • Operated dishwashing machines to ensure sanitary dishware availability.
  • Sorted and stored food items following safety regulations.
  • Supported inventory management by restocking supplies as needed.
  • Collaborated with team members to streamline kitchen operations.
  • Followed health and safety guidelines to promote a safe work environment.
  • Cleaned dishes, pots, pans and utensils.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Communicated effectively with co-workers regarding daily tasks assigned.
  • Followed all health code guidelines when handling food items.

Support Worker

Dcare partners
Bairnsdale , VIC
05.2023 - Current
  • Assisted clients with daily living activities and personal care needs.
  • Provided emotional support and companionship to enhance client well-being.
  • Documented client progress and reported changes to healthcare professionals.
  • Coordinated transportation for clients to medical appointments and social activities.
  • Maintained a clean and safe environment for clients at all times.
  • Followed care plans developed by healthcare teams to meet client needs.
  • Communicated effectively with families about client status and concerns.
  • Participated in team meetings to discuss client care strategies and improvements.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Assisted clients with personal care, such as showering and dressing.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Provided emotional and practical support to vulnerable adults.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Organised leisure activities for clients in the community.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Facilitated group therapy sessions to help clients develop coping skills and improve communication.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Utilized evidence-based practices to provide effective interventions for clients.
  • Developed and implemented individualized treatment plans for clients.
  • Facilitated psychoeducational classes to help clients develop life skills.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Devised and implemented community-based programs to promote mental health awareness.
  • Implemented community outreach programs to promote mental health awareness.
  • Facilitated peer support groups to help clients connect with others.
  • Conducted home visits to assess clients' home environment and provide support.
  • Participated in professional development and training opportunities to enhance clinical skills.

Education

Students - Aged Care And Disability Support

Australian Educare College Pty Ltd , Vic
03.2024 - Current

Skills

  • Patient care
  • Team collaboration
  • Health and safety
  • Effective communication
  • Personal hygiene assistance
  • Meal preparation support
  • Emotional support techniques
  • First Aid/CPR
  • Friendly, positive attitude
  • Customer service
  • Recordkeeping
  • Collaboration
  • Analytical
  • Planning
  • Attention to detail
  • Networking
  • Flexible and adaptable
  • Multitasking Abilities
  • Maintenance & repair
  • Relationship building
  • Analytical thinking
  • Organizational skills
  • Organization and time management
  • Quality assurance
  • Computer skills
  • Client support
  • Care planning
  • Communication skills
  • Problem solving
  • Safety protocols

Languages

Tetun
First Language
English
Upper Intermediate (B2)
B2
Indonesia
Proficient (C2)
C2
Portuguese
Advanced (C1)
C1

References

References available upon request.

Timeline

Center gippsland healthy - Volunteers
07.2025 - Current
Australian Educare College Pty Ltd - Students , Aged Care And Disability Support
03.2024 - Current
Support Worker - Dcare partners
05.2023 - Current
Delfina Alves Dos SantosSupport worker