DELGERSAIKHAN GANBAT
Wentworth,Australia
Summary
Dedicated hospitality professional with experience at Quest Flemington Apartment Hotel in Melbourne. Began my career as a housekeeper in February 2023 and was promoted to housekeeping shift supervisor after six months of strong performance. In this role, I inspected rooms for quality assurance and coordinated shifts for housekeeping staff, ensuring a high standard of cleanliness and guest satisfaction. Relocated to Sydney in March 2024 to continue my career progression in the industry. Strong attention to detail and excellent organizational skills as Shared Operations Manager duties, including recruiting, payroll, training, supplies and maintenance. Reorganized for more cost and time-effective and integrated procedure in housekeeping team. Managed up to 15 staff.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Housekeeping Shift Supervisor
Quest Flemington
Melbourne, Vic
09.2023 - 03.2024
- Ensured that all housekeeping staff members were adequately trained and supervised in their duties.
- Monitored the quality of cleaning services provided by housekeeping staff and took corrective action if necessary.
- Organized a team of housekeepers to ensure efficient delivery of services.
- Performed administrative tasks such as payroll processing, time keeping.
- Responded quickly to emergency situations involving guests or other personnel.
- Inspected guest rooms after cleaning to ensure they meet high standards of cleanliness.
- Reported maintenance needs for guest rooms or public areas immediately to engineering team.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Reported damage or theft of hotel property to management.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
HOUSEKEEPER
Quest Flemington Central
Melbourne, VIC
02.2023 - 01.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Ensured that all health standards were met during cleaning operations.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Used cleaning chemicals following proper guidelines.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
ACCOUNT MANAGER
Trade And Development Bank
Mongolia
02.2020 - 02.2023
- Analyzed financial statements of potential clients to determine creditworthiness and risk level.
- Reviewed loan applications, verified income sources, and evaluated collateral value.
- Negotiated terms of loans with borrowers, including interest rates and repayment schedules.
- Maintained accurate records of all loan transactions using software systems.
- Provided guidance on legal requirements related to consumer protection laws governing loan products.
- Collaborated with other departments to evaluate current lending practices and identify new opportunities for growth.
Sales Manager
Trade and Development Bank
Ulaanbaatar, Mongolia
06.2018 - 02.2020
- Verified customer identification information with the applicable documents according to bank policies.
- Provided customer service to bank customers, addressing questions and concerns in a professional manner.
- Responded to customer inquiries via phone, email, and in-person transactions.
- Assisted customers with online banking services including account set up and password resets.
- Maintained current knowledge of bank products and services offered at branch location.
- Developed strong relationships with existing customers through regular follow-up calls.
Sales Assistant
Gobi Cashmere
Ulaanbaatar, Mongolia
01.2017 - 06.2018
- Personally handled customer concerns in centrally located
luxury store. - Handled internal operations to improve the quality of service
- Performed internal auditing for backroom stock
Education
BBA - Financial Management
University of Financial And Education
Mongolia06-2018
Skills
- Attention to Detail: Proven ability to maintain high standards of cleanliness and presentation in hotel rooms and public areas
- Time Management: Skilled at efficiently managing long shifts and high workloads in a fast-paced environment, meeting all deadlines
- Organizational Skills: Experience preparing and coordinating shifts, as well as managing teams for optimal efficiency and productivity
- Leadership and Supervision: Promoted to housekeeping shift supervisor and successfully led and trained teams of housekeepers
- Customer Service: Strong interpersonal and communication skills developed through work in customer-facing roles, ensuring guest satisfaction
- Adaptability: Quick learner who can adapt to new environments and responsibilities, as demonstrated by successful transitions in different industries and roles
- Focus and Precision: Expertise in lash extensions highlights a meticulous approach and ability to focus on fine details
- Work Ethic: Strong dedication to tasks and willingness to go the extra mile to achieve exceptional results
Certification
- Lash Artist Training: Completed a professional course in lash artistry, which enhanced my precision, patience, and attention to detail. These skills enable me to excel in maintaining a clean, organized, and well-presented environment in housekeeping.
- Responsible Service of Alcohol (RSA) Certificate
Affiliations
- Banking Management Trainee: Completed a mentor training program at [Bank Name] designed to prepare me for a future management role. Worked closely with experienced leaders to learn advanced banking practices, strategic decision-making, and leadership skills
Timeline
Housekeeping Shift Supervisor
Quest Flemington
09.2023 - 03.2024
HOUSEKEEPER
Quest Flemington Central
02.2023 - 01.2024
ACCOUNT MANAGER
Trade And Development Bank
02.2020 - 02.2023
Sales Manager
Trade and Development Bank
06.2018 - 02.2020
Sales Assistant
Gobi Cashmere
01.2017 - 06.2018
BBA - Financial Management
University of Financial And Education
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