Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delia Whittaker

Mackay

Summary

Dynamic customer service professional with experience at Kmart and Harvey Norman, adept at resolving conflicts with empathy and maintaining professionalism under pressure. Proven ability to handle cash transactions accurately while ensuring a clean and welcoming environment. Recognized for a positive attitude and engaging personality, fostering customer loyalty and satisfaction. Working in fast food I am familiar with food safety standards and adept at operating kitchen equipment. Capable of creating positive dining experience for customers by ensuring quality and efficiency.

Overview

2
2
years of professional experience

Work History

Fast Food Worker

Macdonals
01.2025 - 06.2025
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.

Customer Service Representative

Kmart
08.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Harvey Norman
12.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Diploma of Nursing - Currently in Progress

TAFE QLD
QLD

Emmaus Collage
Rockhampton, QLD
05-2025

Skills

  • Customer service
  • Positive attitude and enthusiasm
  • Cleaning and sanitation
  • Fast and efficient service worker
  • Patience and empathy
  • Engaging personality
  • Money handling

Timeline

Fast Food Worker

Macdonals
01.2025 - 06.2025

Customer Service Representative

Kmart
08.2024 - 12.2024

Cashier

Harvey Norman
12.2023 - 07.2024

Diploma of Nursing - Currently in Progress

TAFE QLD

Emmaus Collage
Delia Whittaker