DELIA BLAKE

• Act as Happy Valley representative of members of Happy Valley Property Management Pty Ltd
• Liaise with property owners re property matters and advise owners of any immediate concerns regarding individual property
• Maintain copy of bookings register for all managed properties
• Proactively assist property owners to present properties in best image possible
• Daily inspections of properties to ensure all functioning normally
• Maintain daily timesheets of activities & monthly invoices
• Maintaining accurate records of income and expenses
• Handling financial transactions, including processing payments
• Addressing guest inquiries
• Concerns, and special requests
• Addressing maintenance issues promptly and coordinating repairs
• Ensuring that houses are will-stocked with necessary supplies
• Implementing improvements based on guest and owners’ feedback and industry trends
• Monitoring guest feedback and addressing any concerns
• Ensuring compliance with health and safety regulations
• Conducting routine safety checks of 11 properties and facilities
• Garden / yard maintenance, Plant care and Pest control.

Casual role for 5 years, where I performed duties in areas as a quad bike tour guide, driver/tower, reception, landscaping and general housekeeping

• Most recent role is as trainer for all new employees
• As part of the supervisor team my primary responsibilities include but not limited to Supervisory experience involving co-ordination of tours (overseeing team, ensuring the day runs without any delays and a strong focus on customer service) Manage tour logistics of a prearranged itinerary on Stockton Sand Dunes Ensuring we keep a high level of work health and safety for staff and customers Reception (customer check ins, phones and emails) 4x4 Driving and off road towing of 3tone quad bike trailers Record keeping of employee performance End of day, cashier balancing

• Maintained high-quality rental equipment, ensuring proper function and safety for all divers.
• Led successful group dives while managing diverse skill levels and personalities within group effectively.
• Contributed to positive workplace culture by consistently demonstrating professionalism, teamwork, and passion for diving.
• Raised awareness about importance of ocean conservation initiatives through engaging presentations and hands-on activities during dive excursions.

• Day to day operations of the dive centre, ensuring all activities run smoothly.
• Coordinate and schedule dives, training sessions, and other activities.
• Client Interaction
• Briefings and Debriefings
• Enforce strict safety protocols and ensure all diving activities comply with industry standards and regulations
• Inventory management
• Facility management
• Event Coordination

• Casual role for 3 years (seasonal) General café/barista duties Performed strong emphases on customer service and housekeeping.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.

• Service and calibration of shut down vales on under-ground Sandvik mining machinery General workshop duties