Delia Kapene
Caringbah,NSW
Summary
Dynamic leader with a proven track record at the Australian Electoral Commission, enhancing team efficiency and customer satisfaction through expert project management and motivational leadership. Excelled in mentoring, fostering strong relationships, and streamlining processes. Skilled in ELMS and adept at driving significant change, ensuring team alignment with agency objectives.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
41
41
years of professional experience
Work History
Assistant Team Leader
Australian Electoral Commission
Rockdale, NSW
11.2015 - Current
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained positive working relationship with fellow staff and management.
- Established clear team goals aligned with agencies' objectives, tracking progress regularly.
- Oversaw training and development programs to enhance team skills and knowledge.
- Developed strategies to increase efficiency within the team by streamlining processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Provided technical support to team members when needed.
- Provided guidance to team members on various aspects of their job roles.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Directed truck loading and unloading, freight flow, backroom organization, merchandise ticketing, shelf stocking and inventory management and reconciliation.
APS2, APS3 and APS4
Australian Electoral Commission
Miranda, NSW
09.1983 - 11.2015
- Generated monthly reports on key metrics such as average response time, resolution rate.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Reviewed completed work to verify consistency, quality, and conformance.
- Identified areas where operational efficiencies could be improved upon.
Education
Certificate IV - Leadership And Management -
TAFE NSW
NSW01-2019
Skills
- ELMS Super User
- Tiger Team - Address Register
- Project management
- Motivational leadership
- Mentoring
- Coaching
- Change management
- Overseeing daily activities
- Relationship building
Affiliations
- Played netball, softball and basketball
- Managed several netball and softball teams
- Bookkeeping for approximately 10 years only for an small company.
Timeline
Assistant Team Leader
Australian Electoral Commission
11.2015 - Current
APS2, APS3 and APS4
Australian Electoral Commission
09.1983 - 11.2015
Certificate IV - Leadership And Management -
TAFE NSW
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