Delia Zhang

Hearing from Business demands of products thru working at Team 3 various operations also flexiblity working in previous Team 1, Also obtain skills working

on sp16 to sp20 external Lane cove sound processor areas ( Testing and packing the final sound processors).

Stepping up to do backup when required of me from our team to support the team leader. Great communicator and solution based thinker to constant

machine erro or break down, to utilies the team members skills during the down time, also maintain efficiency for the production line.

• Controlled Area
• Making hearing aid implant component thru out various operations as required per job orders

• Processing customer accounts/orders:
• - Issuing refunds or replacements to ensure guests are satisfied with orders
• - Checking that guest accounts are correctly charged
• Quality control & Attention to detail
• - Ensuring all tables are cleared and re-set per company standard
• - Taking food and beverage orders and ensuing all customer orders are fulfilled within mandated Westin Service Level times
• - Maintaining neat & tidy buffet area in the restaurant
• Troubleshooting and providing recommendations
• - Investing why orders were incorrectly fulfilled and give recommendations to reduce the chances of mistakes being repeated
• Training new staff members
• - Training new staff on processes across the Food and Beverage department
• - Ensuring new staff members are abreast on new workplace policies and procedures

• Customer Service
• - First point of contact for guests – Meeting and greeting guests at the Service Desk
• - Taking food and beverage orders and ensuring they are fulfilled on time
• Quality control & Attention to detail
• - Maintaining neat & tidy buffet area in the restaurant per company standard
• - Clearing & resetting the restaurant tables
• All-rounder
• - Flexible, able to assist with any areas which are soft-staffed
• - Clearing & resetting the restaurant tables
• - Food & Beverage outlets
• - Room Services, Mini Bar
• - Banquets, Restaurant, Bar/Cafe

• Processing customer orders:
• - Providing assistance with phone bookings and general queries
• - Closing sale transactions with exceptional customer service;
• Amending customer transactions
• - Amending errors on customer accounts
• Customer service
• - Handling booking-related customer complaints

• Processing customer accounts/orders:
• - Record information including numbers, weight, times and dates
• - Use computers to pick and process orders
• - Obtain supplies of prepared pharmaceutical products and assemble bags, package folders and cartons/boxes
• Quality control
• - Pack containers, bags and boxes with products, counting, weighing or measuring amounts and adjusting quantities
• - Wrap protective material around products
• - Seal bags and containers and attach labels

• Processing customer accounts/orders:
• - Preparation of cocktails
• - Cashier duties
• Inventory and Stock Management
• - Ensuring adequate levels of stock are maintained at all times
• Customer service
• - Waitressing and food preparation
• - Liaising with guests to determine their needs
• - Taking, processing through POS system and then making orders
• Training new staff members
• - Entrusted with training and mentoring new staff within three months of employment
• “All-rounder”
• - Assisted in many and varied roles such as Cocktail server and Bartender at Casablanca Bar, as well as Server at Le Café restaurant

• Processing customer accounts/orders:
• - Responsible for large cash flow management and balancing cash
• - Writing poker machine winnings and cash handling of large sums
• - Purchase orders and requisitions for alcohol and liquor supplies at end of shift
• Customer service
• - Taking, processing through POS system and then making orders
• All-rounder
• - Awarded extra responsibility as Bar Team Leader due to diligence and strong work ethic, ensuring other team members took breaks as indicated on roster
• - Maintained bar cleanliness

• Processing customer accounts/ orders
• - Responsible for large cash flow management and balancing cash
• - Writing poker machine winnings and cash handling of large sums
• Customer service
• - Facilitated club promotions such as member’s daily draws
• - Liaising with guests to determine their needs
• - Responsible conduct of gambling