Delila Rose Lee Khaled

• Managed a portfolio of domestic and international client accounts, acting as the primary point of contact for all export-related enquiries.

• Coordinated end-to-end export operations for FCL, LCL, AIR, and coastal shipments, including bookings, shipping schedules, documentation, and delivery timelines.

• Booked export shipments via shipping line websites ensuring space and sailing schedules were confirmed.

• Submitted PRA's via 1-Stop

• Liaised with shipping lines, freight carriers, destination agents, and overseas partners to ensure smooth shipment execution.

• Issued pre-alerts to destination agents, ensuring timely receipt of shipping documents and shipment details.

• Prepared, reviewed, and verified export documentation including commercial invoices, packing lists, bills of lading, and shipping instructions.

• Prepared documentation for dangerous goods shipments and liaised with Dangerous Goods specialists to ensure compliance with applicable regulations.

• Coordinated cartage and wharf deliveries to meet vessel cut-offs and client deadlines.

• Prepared client invoices detailing charges for export and transportation services.

• Monitored multiple shipments simultaneously, proactively identifying and resolving delays or operational issues.

• Maintained accurate shipment records and account data within internal systems, including CargoWise One.

• Consistently received positive client feedback for reliability, communication, and attention to detail, reinforcing long-term client trust and satisfaction.

• Managed a portfolio of customer accounts, providing end-to-end support across import and logistics operations.

• Coordinated nationwide FCL cartage deliveries, ensuring timely receipt, delivery, and dehiring of containers to minimise costs.

• Monitored multiple containers and daily cartage operations, including scheduling, tracking, and follow-ups, ensuring seamless execution.

• Liaised with shipping lines and stakeholders to secure ARN, tax invoices, and EDO on time.

• Worked closely with customs brokers to facilitate regulatory compliance, ensure smooth customs clearance, and monitored ABF/DAWE holds to ensure cargo release.

• Liaised with clients and transport companies regarding container deliveries.

• Proactively identified and resolved operational issues, including delays or documentation discrepancies.

• Maintained and updated daily delivery reports, improving container visibility and operational accuracy through 1-Stop, ICS, and shipping line portals.

• Coordinated with internal teams and external stakeholders to maintain smooth workflow and client satisfaction.

• Oversaw all aspects of Fisheries, Investigations, and Biosecurity exhibits as Officer in Charge (OIC), ensuring integrity, security, and accurate chain of custody.

• Received, documented, packaged, sealed, and tracked seized items from Fishery Officers, Investigators, and Biosecurity teams.

• Maintained comprehensive property records and facilitated secure transfer and storage of exhibits nationwide.

• Collaborated with Fishery Officers on covert operations, maintaining confidentiality and high professional standards.

• Managed Western North Island’s Fisheries vehicle fleet of 35+ vehicles, ensuring timely servicing, maintenance, compliance with WOF/COF standards, and GPS tracking oversight.

• Coordinated vehicle procurement, disposal, insurance, and fuel card processes, optimising operational efficiency.

• Conducted monthly audits of fleet and equipment to maintain compliance, reliability, and operational readiness.

• Supported a team of 20+ Fishery Officers and 50 Honorary Fishery Officers through efficient case and prosecution file management.

• Organised travel, accommodation, and assessment centres for staff recruitment and onboarding.

• Streamlined staff onboarding and uniform processes, reconciled receipts, and prepared reports and presentations to support operational management.

• Maintained accurate and up-to-date records of all accounts payable activities in the accounting system.

• Calculated, prepared, and processed payments for utilities, taxes, and operational expenses.

• Reconciled vendor statements, investigated discrepancies, and ensured timely resolution.

• Supported month-end closing, including preparation of accrual entries for unpaid expenses.

• Ensured compliance with audit requirements by maintaining detailed and organised records.

• Liaised with vendors and internal departments to resolve purchase discrepancies efficiently.

• Produced month-end reports and provided recommendations to senior leadership for prompt remittance resolution.

• Provided administrative support, including filing, scanning, and document management related to accounts payable.

• Developed and maintained strong vendor relationships to facilitate dispute resolution.

• Processed employee expense reports in accordance with company policies.

• Monitored and followed up on past-due invoices to minimise outstanding balances.

• Coordinated daily transport schedules across multiple teams and locations, ensuring timely and efficient deliveries.

• Liaised with freight carriers and transport providers to resolve delivery issues and adjust schedules as required.

• Prepared accurate customer invoices detailing charges for transportation services rendered.

• Built and maintained strong client relationships through responsive and professional customer service.

• Collaborated with internal departments, including Sales, Logistics, and Operations, to ensure seamless coordination.

• Generated weekly reports summarising the status of all shipments in transit for management review.

• Organised delivery schedules and proactively provided clients with timely updates.

• Applied strong problem-solving skills to resolve operational challenges efficiently and effectively.

• Managed accounts for Toll Chemicals Arndell Park, APC Logistics, Henning Harders, Tomax, RAPL, and MOL Logistics.

• Provided high-quality customer service, including notifying clients of container arrivals, scheduling deliveries, and advising of any delays.

• Booked and processed jobs using EXTrans and coordinated container pick-ups and deliveries via road and rail.

• Liaised with Fleet Controller to ensure hazardous containers were transported safely and on time.

• Coordinated import FCL and FAK containers, including vessel tracking, rail requests, and monitoring shipments.

• Managed quarantine inspections and ensured containers were tagged via 1-Stop, pinned, and accompanied by all required documentation.

• Maintained accurate Excel spreadsheets to track container arrivals and movements.

• Liaised daily with clients, wharves (Dubai Port World, Patricks Port Botany), and the Rail Coordinator.

• Provided proof of delivery (POD) as requested.

Scheduled delivery and removal of Coca-Cola equipment, including fridges and vending machines, coordinating outbound calls to clients.

• Managed data entry in SAP, including work orders, equipment numbers, product variations, customer information, and schedules.

• Coordinated equipment from warehouses to ensure timely delivery of new and refurbished items.

• Organised equipment for major events such as The Easter Show, Big Day Out, Soundwave, Tamworth Music Festival, and V8 Bathurst.

• Liaised with internal teams including Business Development, District Sales, Key Account, and Operations Managers to ensure seamless service.

• Generated daily delivery reports and created drivers’ schedules, ensuring all job information was accurate to avoid operational errors.

• Managed technician bookings and coordinated with refrigeration technicians to replace faulty fridges.

• Delegated tasks to team members and ensured vending machines were emptied prior to removal.

• Utilised SAP, Basis, Lotus Notes, and Vendware systems proficiently.

• Handled urgent requests and unplanned tasks efficiently while multitasking in a fast-paced environment.