Della Bruchez
Diddillibah,QLD
Summary
Successful Client Service Representative with over 35 years of experience addressing customer requests and concerns over multiple client-focused roles. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
34
34
years of professional experience
Work History
Airbnb Host
Airbnb
06.2017 - Current
- Effectively managed two Airbnb sites full time while maintaining a 5 star rating
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades when required.
- Ensured properties were routinely cleaned to a high standard.
- Implemented successful changes to the property to increase customer satisfaction.
- Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
Lead Cake Decorator
Coast Wedding Creations
02.2012 - 06.2017
- Managed inventory of decorating supplies, ensuring timely replenishment and minimizing downtime.
- Increased bakery sales by showcasing innovative through social media marketing and return client offers.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Senior Florist
The Ultimate Florist Noosa
02.2008 - 02.2012
- Expanded clientele base by offering personalized consultations that resulted in positive word-of-mouth referrals.
- Nurtured flowers to maintain quality and promote longevity.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
Wedding Decorator
Della's Designs
06.2003 - 06.2007
- Streamlined workflow processes to increase overall efficiency and reduce labor costs.
- Designed unique and eye-catching pieces ensuring a broad range for stock inventory selection.
- Facilitated clear communication between clients and vendors, ensuring project goals were met on time and within budget constraints.
- Demonstrated exceptional attention to detail and problem-solving abilities in the face of complex design challenges, resulting in high-quality outcomes.
Air Hostess
British Airways
12.1989 - 03.2003
- Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
Education
High School Diploma -
Hale Highschool
Hale, United KingdomSkills
- Operational Efficiency
- Attention to Detail
- Problem Solving
- Hands-on Approach
- Payment Processing
- Call Management
- Punctual and Reliable
- Service-oriented mindset
Timeline
Airbnb Host
Airbnb
06.2017 - Current
Lead Cake Decorator
Coast Wedding Creations
02.2012 - 06.2017
Senior Florist
The Ultimate Florist Noosa
02.2008 - 02.2012
Wedding Decorator
Della's Designs
06.2003 - 06.2007
Air Hostess
British Airways
12.1989 - 03.2003
High School Diploma -
Hale Highschool
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