DELLA WHITE
Murrumba Downs,QLD
Summary
I’m a dedicated and adaptable professional with a strong focus on delivering personalized, high-quality service in fast-paced settings. With experience handling a wide range of guest needs—from managing disruptions to assisting individuals with disabilities—I pride myself on staying calm under pressure and always maintaining a positive, solution-focused attitude. I bring a strong attention to detail, effective communication skills, and a commitment to creating memorable experiences for customers, all while embodying the fun and energetic spirit of Virgin Australia.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Coordinator
Chery North Lakes
07.2025 - Current
- Optimised delivery schedules, enhancing route efficiency and minimising turnaround times.
- Enhanced workflow efficiency by implementing strategic process improvements in delivery operations.
- Cultivated strong vendor relationships, ensuring timely deliveries and proactive issue resolution.
- Established trust with customers through regular communication on shipment updates.
- Consulted customers on specific delivery preferences and order preparation requirements.
Receptionist & Registration Clerk
Lakes Hyundai
04.2024 - 07.2025
- Ensured accuracy of forms prior to submission for processing.
- Managed incoming calls, directing them to appropriate departments effectively.
- Welcomed visitors and provided assistance as needed.
- Improved organisational skills by balancing Receptionist and Registration Clerk duties.
- Increased customer satisfaction by addressing inquiries and providing accurate information.
- Maintained confidentiality of sensitive client and company information.
Waitress & Bartender
Eatons Hill Hotel
04.2022 - 04.2024
- Developed positive relationships with regular customers through friendly conversation.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Assisted other wait staff members in times of heavy customer traffic.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Barista Trainee
Coffee Hit North Lakes
01.2019 - 01.2022
- Provided friendly customer service while taking orders and responding to inquiries promptly.
- Reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation.
- Exceeded expectations in multitasking, managing simultaneous drink orders and customer interactions while maintaining a fast-paced work environment.
- No Longer Available
Education
Queensland Certification of Education -
Craigslea State High School
11.2022
Skills
- Customer Service
- Reliability
- Computer Skills
- Empathy and Active Listening
- Adaptability and Active Listening
- Cash Handling and Payment Processing
- Professional appearance
- Problem-solving
- Attention to detail
Certification
- RSA Certification
- Registration Clerk Certification
Timeline
Delivery Coordinator
Chery North Lakes
07.2025 - Current
Receptionist & Registration Clerk
Lakes Hyundai
04.2024 - 07.2025
Waitress & Bartender
Eatons Hill Hotel
04.2022 - 04.2024
Barista Trainee
Coffee Hit North Lakes
01.2019 - 01.2022
Queensland Certification of Education -
Craigslea State High School