Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dellan Mashingaidze

Doonside,New South Wales

Summary

Dellan is a highly self-motivated, hard-working, and reliable individual. He is passionate about protecting Australia's communities. He enjoys collaborating alongside others to achieve a shared objective. He is looking to be part of a highly motivated team to enhance business revenue by utilising his years of customer service experience and strong skill set to advance the company's strategic objectives and reputation. Furthermore, he understands the importance of business reputation and is confident that his professionalism will deliver quality outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Compliance Analyst

Equinix
Alexandria, NSW
03.2024 - Current
  • Facilitated communication between technical teams during outages or disruptions.
  • Collaborated on cross-functional projects to enhance incident management processes.
  • Ensured comprehensive documentation in collaboration with various departments.
  • Conducted periodic audits of document systems for compliance.
  • Responded promptly to information requests while maintaining security.
  • Managed and organized regulatory paperwork for audits.
  • Worked with IT and Security to ensure smooth BMS operations.
  • Provided technical advice on maintenance operations.
  • Analyzed problems to determine appropriate solutions.
  • Worked with diverse teams to achieve goals and address product/service issues.
  • Continued education and advanced training to maintain updated knowledge.
  • Maintained accurate records for security operations.
  • Collaborated with development, network engineering, security, and database teams.
  • Supervised security operations staff.
  • Ensured compliance with laws, regulations, and policies in security operations.

SOC Monitoring Operator

Specialist Protection Group
Double Bay
10.2023 - Current
  • Identified and evaluated critical information from various sources, such as human intelligence, open-source intelligence, imagery intelligence, signals intelligence and geospatial intelligence.
  • Responded to emergency situations in an efficient manner, utilizing effective problem-solving skills.
  • Monitoring CCTV systems for threats across multiple sites.
  • Investigated incidents related to security breach alarms, determining appropriate response measures.
  • Responding to communication systems such as phone, email, and radio (clients and internal).
  • Monitoring of imminent threats nationally and globally (terrorism, crime, natural disasters, etc.) and alerting stakeholders on rapidly developing situations.
  • Coordinating the dispatch of our Field Operations team during incidents, alarms activations, etc.
  • Assisting in the management of security operations.
  • Updating security records, logs, client databases and procedures.
  • Provided real-time incident reporting to internal members and clients on threats to key sectors.
  • Implementing crisis management processes when needed.

Security Officer

NSW Health
Northern Sydney Local Health District, NSW
05.2023 - Current
  • Ensuring all NSW Health and NSLHD policies and procedures are abided by to ensure the health and safety of myself and relevant stakeholders.
  • Negotiation and conflict resolution skills and the ability to work as a member of a team in an often stressful environment with the willingness and ability to follow direction from team leaders in both clinical and administrative roles.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Wrote detailed reports regarding daily security activities, notable incidents and recorded required data for incident reports and files
  • Utilised multiple CCTV feeds and systems to closely monitor important areas on grounds.
  • Assisted law enforcement and first responders with facility investigations and critical event responses.
  • Responded to medical emergencies, fire alarms or intrusion alarms, following emergency response procedures.
  • Managed employee access, security roles and permissions.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Wardsperson

NSW Health
Northern Sydney Local Health District, NSW
09.2020 - 09.2023
  • Ensuring all NSW Health and NSLHD policies and procedures are abided by to ensure the health and safety of myself and everyone else
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Handling hospital emergencies, including fire alarms, aggression, and medical emergencies.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisting team members and other clinical staff with patient care or general requests.

Security Officer

ICC Sydney
Darling Harbour , NSW
04.2022 - 05.2023
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Observed patrons and customers to quickly address security situations.

Retail Sales Assistant

Aldi
Baulkham Hills , New South Wales
11.2018 - 05.2022
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Managed cash register operations using POS system and processed sales and returns.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Trained new staff members on polices and procedures.

Retail Sales Assistant

Uniqlo
Sydney, NSW
08.2017 - 03.2018
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Managed cash register operations using POS system and processed sales and returns.

Church Youth Leader

Volunteer
Northmead, NSW
  • Planned and led weekly Bible study meetings and facilitated group activities for the youth.
  • Promoted positive interactions between volunteers and older youth by strictly following safety guidelines.
  • Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Bachelor of Security Studies -

Macquarie University
11.2023

Some College (No Degree) - Statement of Attainment

TAFE
NSW
2020

High School Diploma -

Epping Boys Highschool

Skills

  • Computer Proficiency
  • Interpersonal Skills
  • Analysis
  • Time Management
  • Excellent Written and Verbal Communication
  • Critical Thinking
  • Problem Solving Abilities
  • Supervision & Leadership
  • Security Regulation Enforcement
  • Detail-Oriented

Certification

  • Cyber Security Management Virtual Experience Program, ANZ - 2023
  • Certificate II in Security Operations, Vigil Training College - 2022
  • First Aid and CPR Certified, Vigil Training College - 2022
  • Working with Children Check (WWCC) - 2022
  • White Card, License 2 Work - 2016
  • Responsible Service of Alcohol (RSA), License 2 Work - 2022

Timeline

Operations Compliance Analyst

Equinix
03.2024 - Current

SOC Monitoring Operator

Specialist Protection Group
10.2023 - Current

Security Officer

NSW Health
05.2023 - Current

Security Officer

ICC Sydney
04.2022 - 05.2023

Wardsperson

NSW Health
09.2020 - 09.2023

Retail Sales Assistant

Aldi
11.2018 - 05.2022

Retail Sales Assistant

Uniqlo
08.2017 - 03.2018

Church Youth Leader

Volunteer

Bachelor of Security Studies -

Macquarie University

Some College (No Degree) - Statement of Attainment

TAFE

High School Diploma -

Epping Boys Highschool

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Dellan Mashingaidze