D'elle Dunning
Maryborough,QLD
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient and customer care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Veterinary Nurse (Casual)
Tinana Veterinary Surgery
11.2023 - Current
- Educated clients on nutrition, preventive health and other animal care.
- Prepared, sterilized and maintained medical instruments and equipment.
- Maintained detailed records of animal health care and diagnostic treatments
- Triaged incoming patients to determine treatment needs and urgency of care.
Animal Control Officer
Fraser Coast Regional Council
12.2022 - 10.2023
- Maintained a safe environment for animals in the shelter by performing daily health checks, feeding, and cleaning duties.
- Decreased the number of repeat offenses by providing guidance to pet owners on proper care and legal requirements.
- Assisted in the successful rehoming of animals by carrying out adoption processes, including interviewing potential adopters and conducting home visits.
- Managed accurate record-keeping systems for all impounded animals, ensuring timely updates and smooth communication with other departments.
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
Feed Technician
Ornatas
11.2021 - 07.2022
- Reduced disease outbreaks in the facility by implementing biosecurity measures and regular health monitoring.
- Ensured adequate feed supply with timely procurement, storage, and inventory management.
- Maintained accurate records of culture data, including growth rates, feed consumption, and mortality rates for informed decision making
- Evaluated water treatment options for optimal system performance, balancing cost effectiveness with environmental considerations.
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
Sales Representative
4WD SUPACENTRE
09.2020 - 06.2022
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Assistant Store Manager (Acting)
4WD SUPACENTRE
01.2021 - 06.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided weekly work schedules to employees to accommodate business demands and holidayrequests.
Sales Representative
The Athlete's Foot
09.2019 - 07.2020
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Trained and mentored new sales representatives.
Veterinary Nurse
Tinana Veterinary Surgery
02.2015 - 09.2019
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
Education
High School Diploma -
St Mary's Catholic College
Maryborough, QLD11.2018
Certificate IV - Crime And Justice Studies
Unity College
Caloundra West, QLD11.2018
Certificate II - Animal Studies
Animal Industry Recourse Centre
11.2018
Skills
- Team collaboration
- Operations Management
- Cash Management
- Inventory Control
- Customer Service
- Team Training and Development
- Attention to Detail
- Administrative Management
- Staff Scheduling
Certification
- Paid working with Children, Blue Card, 2023
- Mental Health First Aid Certificate, 2021
- Dangerous Dog handling Certificate, 2022
Timeline
Veterinary Nurse (Casual)
Tinana Veterinary Surgery
11.2023 - Current
Animal Control Officer
Fraser Coast Regional Council
12.2022 - 10.2023
Feed Technician
Ornatas
11.2021 - 07.2022
Assistant Store Manager (Acting)
4WD SUPACENTRE
01.2021 - 06.2021
Sales Representative
4WD SUPACENTRE
09.2020 - 06.2022
Sales Representative
The Athlete's Foot
09.2019 - 07.2020
Veterinary Nurse
Tinana Veterinary Surgery
02.2015 - 09.2019
High School Diploma -
St Mary's Catholic College
Certificate IV - Crime And Justice Studies
Unity College
Certificate II - Animal Studies
Animal Industry Recourse Centre
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