DELLY ELIM
Marrickville,NSW
Summary
Positive and upbeat Frontdesk Agent, successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Four Seasons Sydney
Sydney , NSW
2023.01 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Provided information about hotel amenities, services, and local attractions.
Assistant Front Office Manager
Double Six Luxury Hotel
Bali , Indonesia
2018.10 - 2022.11
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
- Investigated customer complaints and took corrective action when necessary.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Provided leadership by setting an example for other employees to follow.
- Supervised night audit process including reviewing reports for accuracy.
Front Desk Agent
Double Six Luxury Hotel
Bali , Indonesia
2016.10 - 2018.11
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
PBX Hotel Operator
Double Six Luxury Hotel
Bali , Indonesia
2015.10 - 2016.10
- Greeted guests and answered inquiries regarding hotel services, facilities, and hours of operation.
- Provided information about local attractions, restaurants, shopping centers, and other amenities.
- Operated telephone switchboard station to answer incoming calls and direct them to appropriate staff member or department.
- Responded promptly to customer inquiries in a professional manner over the phone or in person.
- Maintained accurate records of guest room bookings using computerized reservation system.
PBX Operator
Karma Royal Group - Kandara
Bali , Indonesia
2015.01 - 2015.10
- Greeted customers and answered inquiries regarding services provided.
- Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
- Provided customer service support by answering questions, resolving issues, and providing information.
- Maintained records of daily data communication transactions, problems, and remedial actions taken.
Front Desk Agent
Swiss-Bel Hotel
Bali , Indonesia
2013.10 - 2014.10
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
Education
Bachelor of Arts - English Literature
College of Foreign Languages
Denpasar - Indonesia2015-09
Skills
- Front Office Support
- Opera PMS, Powerpro, Micros
- Information Protection
- Front Office Support
- Credit and cash payments
Accomplishments
- Employee Of the Month
- Be You Award
Languages
Indonesian
Professional
English
Professional
Timeline
Front Desk Agent
Four Seasons Sydney
2023.01 - Current
Assistant Front Office Manager
Double Six Luxury Hotel
2018.10 - 2022.11
Front Desk Agent
Double Six Luxury Hotel
2016.10 - 2018.11
PBX Hotel Operator
Double Six Luxury Hotel
2015.10 - 2016.10
PBX Operator
Karma Royal Group - Kandara
2015.01 - 2015.10
Front Desk Agent
Swiss-Bel Hotel
2013.10 - 2014.10
Bachelor of Arts - English Literature
College of Foreign Languages
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