Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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DELLY ELIM

Marrickville,NSW

Summary

Positive and upbeat Frontdesk Agent, successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Overview

11
11
years of professional experience

Work History

Front Desk Agent

Four Seasons Sydney
Sydney, NSW
01.2023 - Current
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Provided information about hotel amenities, services, and local attractions.

Assistant Front Office Manager

Double Six Luxury Hotel
Bali, Indonesia
10.2018 - 11.2022
  • Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
  • Monitored front desk staff performance, ensuring adherence to company standards.
  • Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
  • Coordinated room assignments, check-in and check-out processes and other guest services activities.
  • Investigated customer complaints and took corrective action when necessary.
  • Ensured that all staff members were properly trained on hotel policies and procedures.
  • Provided leadership by setting an example for other employees to follow.
  • Supervised night audit process including reviewing reports for accuracy.

Front Desk Agent

Double Six Luxury Hotel
Bali, Indonesia
10.2016 - 11.2018
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.

PBX Hotel Operator

Double Six Luxury Hotel
Bali, Indonesia
10.2015 - 10.2016
  • Greeted guests and answered inquiries regarding hotel services, facilities, and hours of operation.
  • Provided information about local attractions, restaurants, shopping centers, and other amenities.
  • Operated telephone switchboard station to answer incoming calls and direct them to appropriate staff member or department.
  • Responded promptly to customer inquiries in a professional manner over the phone or in person.
  • Maintained accurate records of guest room bookings using computerized reservation system.

PBX Operator

Karma Royal Group - Kandara
Bali, Indonesia
01.2015 - 10.2015
  • Greeted customers and answered inquiries regarding services provided.
  • Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
  • Provided customer service support by answering questions, resolving issues, and providing information.
  • Maintained records of daily data communication transactions, problems, and remedial actions taken.

Front Desk Agent

Swiss-Bel Hotel
Bali, Indonesia
10.2013 - 10.2014
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.

Education

Bachelor of Arts - English Literature

College of Foreign Languages
Denpasar - Indonesia
09-2015

Skills

  • Front Office Support
  • Opera PMS, Powerpro, Micros
  • Information Protection
  • Front Office Support
  • Credit and cash payments

Accomplishments

  • Employee Of the Month
  • Be You Award

Languages

Indonesian
Professional
English
Professional

Timeline

Front Desk Agent

Four Seasons Sydney
01.2023 - Current

Assistant Front Office Manager

Double Six Luxury Hotel
10.2018 - 11.2022

Front Desk Agent

Double Six Luxury Hotel
10.2016 - 11.2018

PBX Hotel Operator

Double Six Luxury Hotel
10.2015 - 10.2016

PBX Operator

Karma Royal Group - Kandara
01.2015 - 10.2015

Front Desk Agent

Swiss-Bel Hotel
10.2013 - 10.2014

Bachelor of Arts - English Literature

College of Foreign Languages
DELLY ELIM