DELNA ROSE ANTO
Mill Park,VIC
Summary
Recent Bachelor of IT graduate with a strong foundation in IT operations, cloud computing, and network infrastructure. Passionate about technology transformation and problem-solving, with hands-on experience in front-end development and IT project management. Seeking to leverage technical skills and adaptability to contribute effectively as an IT Operations Consultant at FDM Group. I am excited to collaborate in a dynamic work environment.
Overview
1
1
year of professional experience
Work History
Customer Servive Representative
United Fuel Station
Glenburn, VIC
06.2024 - Current
- Provided excellent customer service, handling transactions efficiently and assisting customers with inquiries.
- Assisted with inventory management, restocking, and tracking sales trends.
- Resolved customer complaints and provided quick solutions to ensure satisfaction.
Food Safety Assistant
San Carlo Homes for Aged Care
South Morang
01.2024 - Current
- Ensured smooth daily operations in a fast-paced environment, improving efficiency and service delivery.
- Developed strong teamwork and problem-solving skills by handling operational challenges.
Education
Bachelor of Information Technology -
Federation University
Melbourne, VIC11.2024
Diploma of Information Technology -
ATMC
Melbourne, VIC01.2021
Skills
- Project Management: Agile, Scrum, Jira, Documentation
- Customer Service & Communication
- Documentation & Knowledge Sharing
- Cybersecurity: Security Fundamentals, Risk Assessment, Access Management
- Software & Platforms: Microsoft Power BI, Linux, Windows Server
- IT Operations: Incident Management, Cloud Migration, System Administration
- Networking: Network Administration, SecOps, Troubleshooting
- Programming: Python, SQL, HTML, CSS, JavaScript
- DevOps & Tools: Docker, Kubernetes, CI/CD Pipelines
- Networking: Network Administration, SecOps, Troubleshooting
Certifications
AWS Certified Cloud Practitioner (in Progress).
Microsoft Power BI Data Analyst Certification.
Projects & Achievements
- Timewise Innovation – IT Project
Led front-end development and testing, collaborated on backend support, and improved UI/UX for timetable generation software.
- Process Automation
Developed IT support workflows to enhance efficiency in onboarding and support ticket resolution.
Reference
Michelle - HR Manager
mphang@sancarlo.com.au
Timeline
Customer Servive Representative
United Fuel Station
06.2024 - Current
Food Safety Assistant
San Carlo Homes for Aged Care
01.2024 - Current
Bachelor of Information Technology -
Federation University
Diploma of Information Technology -
ATMC
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