Delon Lacana
Minchinbury
Summary
Experienced Site Operations Manager in both the facilities and hospitality sector. I have a proven track record of enhancing operational and financially efficiency, well versed in implementing policies, managing staff across multiply sites and driving significant improvements in service standards. I am skilled in operations management, workplace health and safety, and stakeholder client relationship management.
Overview
14
14
years of professional experience
Work History
Site Manager
Fresh Collective - Contracted to AMP
11.2024 - Current
- Oversee and coordinate both hard and soft services for onsite, this includes asset repairs/maintenance, cleaning and hospitality.
- Involved in space planning, office move/relocations, and workstation configurations to meet evolving business needs.
- Conduct regular inspections and maintenance audits.
- Demonstrated strong leadership skills by managing a diverse team, consisting of technicians/contractors, hospitality and guest services personnel.
- Cultivated an engaged and motivated workforce, fostering a positive environment to attract and retain top talent.
- Developed and implemented strategic operational plans and policies to maximise efficiency, productivity, and profitability.
- Conducted comprehensive financial reporting, including Food/Beverage COGS, labour analysis, and forecasting.
- Contributed to senior leadership decision-making and strategic planning initiatives to improve processes and procedures pertaining to facilities management.
- Proficient in Microsoft office applications and SNOW workflow system.
- Ensure compliance with OHS and WHS regulations, and staff wellbeing.
Multi-Site Operations Manager
Fresh Collective - Contracted to AON
03.2020 - 10.2024
- Contracted to manage Aon's multi-site operation between the Sydney CBD and Parramatta offices.
- Oversee all necessary hard and soft services, including end-to-end workplace minor fit-out works, maintenance, services upgrades, space management, and sustainability solutions.
- Manage all contractors and vendors coming on site.
- Prepared RFQ's for new suppliers and contractors.
- Managing catering and corporate meeting events (ordering, invoicing, and service).
- Managing all WHS, OHS, and HSE onsite. Implementing measures and processes to minimise and control risks.
- Liaising with the key stakeholders to ensure we are providing consistent service at the highest standard.
- Prepared and present monthly, quarterly, and yearly reports for key stakeholders. This includes forecasting, revenue, payroll costs and P&L.
- Proficient in desktop applications such as Word, Excel, Outlook, and Work Order Management Systems.
Site Operation Manager
Citigroup
01.2019 - 03.2020
- Spearheaded hospitality and facility services for Citigroup's CBD and Rhodes offices, optimizing operations and enhancing guest experience.
- Streamlined switchboard, reception, and central reservation services to improve efficiency and customer satisfaction.
- Designed and executed tailored hospitality SOPs, aligning with corporate standards to ensure excellence in service delivery.
- Cultivated strategic relationships with Citigroup unit representatives, customers, and executives, driving collaboration and satisfaction.
- Successfully managed catering events, ranging from high-level CEO luncheons to large-scale networking functions for over 300 attendees.
Hospitality Operations Supervisor
Compass Group - Contracted to Goldman Sachs
11.2017 - 01.2019
- Assisted hospitality manager with monthly and administrative requirements, including client and financial reports, P&L review, cost and payroll management, and invoicing.
- Built and maintained strong working relationships with Goldman Sachs clients.
- Raising tickets for any soft and hard services required onsite.
- Managed contractors and vendors onsite.
- Trained and qualified with Ecolab HACCP.
- Proficient in EMS, Converga, and MyOrders systems.
Food & Beverage Service Operations Manager
TFE Hotels
12.2014 - 11.2017
- Managed the daily operations of a multisite service outlet.
- Increased revenue by 10% year to date through stringent monitoring and management of the F&B budget and the deployment of various marketing strategies to boost revenue.
- Managed the daily operations of a multisite service outlet (Bar, restaurant, mini bar, café and conference centres).
- Managed a team of 20+ staff members including rostering, training, and performance reviews.
- Prepared the monthly P&L reports including revenue, wages, stock reports, quarterly forecast reports and food and beverage costing reports.
- Assisted with the launch and set up of several food and beverage outlets within TFE portfolio. Fino Par (Vibe Hotel Sydney), Helix bar & dining (Vibe Hotel Canberra Airport) and Storehouse on the park (Vibe Rushcutters)
- Trained food and beverage managers and supervisors on the use of Micros POS and Protel operating system
Food & Beverage Supervisor
TFE Hotels
08.2011 - 11.2014
- Organized, directed, and evaluated food and beverage services.
- Managed and supervised staff.
- Investigated and resolved complaints regarding food quality or service on a timely basis.
Education
Certificate - Restaurant Revenue Management
Cornell University
01.2017
Diploma - Hospitality Management
Franklin Scholar
01.2014
Bachelor - BA Civil Engineering
University of Western Sydney
01.2007
Diploma - Civil and Structural Engineering
Sydney Institute of Technology
Ultimo, Sydney01.2003
Skills
- Stakeholder engagement
- Policy implementation
- Workplace Health & Safety
- Operations Management
PERSONAL DETAILS
- Nationality: Australian
- Visa status: Australian Citizen
DRIVING LICENSE
Driving license category: Yes
Languages
English
Native or Bilingual
Timeline
Site Manager
Fresh Collective - Contracted to AMP
11.2024 - Current
Multi-Site Operations Manager
Fresh Collective - Contracted to AON
03.2020 - 10.2024
Site Operation Manager
Citigroup
01.2019 - 03.2020
Hospitality Operations Supervisor
Compass Group - Contracted to Goldman Sachs
11.2017 - 01.2019
Food & Beverage Service Operations Manager
TFE Hotels
12.2014 - 11.2017
Food & Beverage Supervisor
TFE Hotels
08.2011 - 11.2014
Diploma - Hospitality Management
Franklin Scholar
Bachelor - BA Civil Engineering
University of Western Sydney
Diploma - Civil and Structural Engineering
Sydney Institute of Technology
Certificate - Restaurant Revenue Management
Cornell University
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