Summary
Overview
Work History
Skills
Education
Timeline
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Delphine Bossie

Delphine Bossie

Human Resources Manager
Oran Park,NSW

Summary

Task driven while having fun.

We are at work for the majority of our day.

We should enjoy what we do.

Customers feel the difference.

Dedicated and Enthusiastic. With a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Director of Operations

Macarthur Locksmiths Pty Ltd
03.2015 - 04.2025
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.

Assistant Store Manager

The Village Kids
03.2022 - 04.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Duties also involved Stocktake and Hiring of Staff

Sales Representative

Label Craft Pty Ltd
01.2013 - 02.2015
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Store Manager

Supre
01.2010 - 01.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly by ensuring staff enjoyed coming to work. The environment was always fun.

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Leadership training
  • Team leadership
  • Staff management

Education

Certificate IV in Human Resource Mangement - Human Resource

Australian Human Resource Institute
Melbourne, Online
04.2025 - Current

Timeline

Certificate IV in Human Resource Mangement - Human Resource

Australian Human Resource Institute
04.2025 - Current

Assistant Store Manager

The Village Kids
03.2022 - 04.2023

Director of Operations

Macarthur Locksmiths Pty Ltd
03.2015 - 04.2025

Sales Representative

Label Craft Pty Ltd
01.2013 - 02.2015

Store Manager

Supre
01.2010 - 01.2013

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Delphine BossieHuman Resources Manager