DELPHINE DERRICK
Berowra
Summary
- Successful and experienced at compliance administration and dispute resolution.
- Adept at managing interface between stakeholders and clients. Highly productive and meticulous attention to detail.
- I welcome accountability and love working in engaged teams
Overview
16
16
years of professional experience
Work History
Claims Assessor
ACA Health & Benefits Fund
04.2019 - Current
- Investigated and processed ancillary, medical and hospital insurance claims for policyholders.
- Completed 73% of total ancillary claims as a part time employee
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Developed strong relationships with external partners such as healthcare providers and billing hubs ensuring timely access to necessary information for accurate assessments.
- Ensured compliance with regulatory guidelines by staying up-to-date on industry standards and integrating them into daily workflows.
- Reduced turnaround time for claim settlements by prioritizing tasks, effectively managing caseloads, and collaborating with cross-functional teams.
- Collaborated with members, hospitals and medical professionals to obtain accurate information for precise assessments, resulting in fair claim outcomes.
- Completing mandatory government reporting within allocated timeframes
- Provided ongoing support to colleagues through mentorship and training sessions, fostering a cohesive team environment that improved overall productivity.
- Consistently met or exceeded performance goals set by management, demonstrating commitment to excellence within the role of Claims Assessor.
- Effectively managed high-pressure situations during peak periods of claims activity while maintaining professional demeanour and efficient performance levels.
- Handled complaints and grievances using negotiating and problem-solving skills.
Business Development Manager- Part Time
Alfasi Hire
07.2018 - 02.2019
- Completed turn-around of a portfolio of neglected client relationships from $39k/mth to $170k/mth within 6 months working P/T 3 days a week
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated lucrative contracts with suppliers and vendors, securing favourable pricing and terms for the company.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Medical Administration
SAN Pathology
10.2015 - 02.2016
- Provided prompt, polite and professional in-person and telephone customer service.
- Managed appointment scheduling for multiple healthcare providers, ensuring optimal utilization of resources and time.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported administrative team members by assisting with task such as sorting mail, and organizing meeting schedules.
- Extensive data entry of patient pathology test
- Facilitated communication between patients and healthcare providers by serving as a liaison during phone calls or in-person meetings.
Sales & Marketing Coordinator
Evolve Lifewares
05.2014 - 05.2017
- Created 2017/18 marketing strategy and media recommendations including overhauling website, introducing mobile, creating EDM's resulting in 55% increase to website traffic and above benchmark click-through rates
- Developed retailer presentations and B2B selling decks
- Managed consumer & customer enquiries and deployment of product samples
- Optimized marketing materials with engaging visuals and persuasive copy, resulting in higher conversion rates.
- Conducted market research to identify trends and competitor strategies, informing adjustments to company offerings accordingly.
- Managed advertising budgets effectively while negotiating favourable rates for media placements across various channels.
- Commissioned design for new range of bathroom accessories (13 SKU's).
- Delivered weekly performance reports
Marketing Assistant- Internship
Sanitarium Health & Wellbeing
02.2013 - 01.2014
- Commissioned research amongst Baby Boomers to develop detailed recommendations for how Sanitarium could leverage opportunities amongst Boomers
- Managed a $400k Consumer Promotion for Weet-Bix
- Requiring stakeholder alignment, negotiating prizes with multiple suppliers, inventory management
- Working with international suppliers and retailers, sourced a promotional breakfast bowl and coordinated with our promotional agency to create a gift-with-purchase consumer promo.
- Aided in budget management, tracking expenses and analyzing return on investment metrics to optimize marketing spend.
- Facilitated cross-functional collaboration between marketing teams to ensure cohesive messaging across all communication channels while meeting project deadlines effectively.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Conducted thorough research to construct creative and fresh ideas.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Updated spreadsheets with statistical, financial and non-financial information.
- Identified appropriate marketing channels and target customers for campaigns.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
Territory Manager
Sanitarium Health & Wellbeing
04.2011 - 02.2013
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Achieved established KPI for company and individual performance through teamwork and focus on customers.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
Accounts Receivable
Lion Nathan
03.2010 - 04.2011
- Debt collection whereby I persistently and effective cleared outstanding accounts
- Managed monthly account reconciliation
- Implementation of a customer care process which delivered improved cash flow
- Utilising SAP when managing stakeholder accounts.
Account Manager/Sales & Admin Support
Alfasi Hire
06.2008 - 03.2010
- Account Manager of top 20 civil construction builders and 1-200 smaller building contractors, including high-level negotiation with preparing and presenting detailed renewal proposals
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Negotiated contract terms with clients, securing favourable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Trained new employees on customer service and organising strategies.
- Quoted prices, credit terms and other bid specifications.
- Educated clients on new products or services to increase customer engagement with brand.
- Frequently exceeded both the business and personal monthly KPI's targets
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Education
Medical Administration Training - Medical Administration
Medical Administration Training
10.2015
Diploma of Marketing -
Holmesglen Institute of TAFE, Vic
11.2014
VCE (Year 12) -
Nunawading Adventist College VIC
01.2004
Skills
- Professional Ethics
- Policy Interpretation
- Financial Acumen
- Team collaboration
- Insurance knowledge
- Customer service
- Attention to detail
- Time management
- Decision-making abilities
- Critical thinking
- Relationship Building
- Effective communication
Accomplishments
Recipient of 2023 Employee Recognition Award at ACA Health
Why Me
- Successful and experienced at compliance administration and dispute resolution
- Adept at managing interface between stakeholders and clients
- Highly productive and meticulous attention to detail
- I welcome accountability and love working in engaged teams
Hobbies and Interests
- Cross fit
- Church small group
- Adventuring
- Brunches with friends
References
Available upon request
Affiliations
- Leading and teaching small study group for 10 years at Fox Valley SDA Church
- Movement, I thoroughly enjoy all types
Languages
French
Limited Working
Timeline
Claims Assessor
ACA Health & Benefits Fund
04.2019 - Current
Business Development Manager- Part Time
Alfasi Hire
07.2018 - 02.2019
Medical Administration
SAN Pathology
10.2015 - 02.2016
Sales & Marketing Coordinator
Evolve Lifewares
05.2014 - 05.2017
Marketing Assistant- Internship
Sanitarium Health & Wellbeing
02.2013 - 01.2014
Territory Manager
Sanitarium Health & Wellbeing
04.2011 - 02.2013
Accounts Receivable
Lion Nathan
03.2010 - 04.2011
Account Manager/Sales & Admin Support
Alfasi Hire
06.2008 - 03.2010
Medical Administration Training - Medical Administration
Medical Administration Training
Diploma of Marketing -
Holmesglen Institute of TAFE, Vic
VCE (Year 12) -
Nunawading Adventist College VIC
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