DELWAR M ABUBAKAR
Kangaroo Point,QLD
Summary
Energetic and reliable professional with strong problem-solving abilities and excellent communication skills. Possesses solid understanding of regulatory compliance and report writing, coupled with proficiency in data management and analysis.Dedicated to leveraging these skills to contribute to organizational success and ensure efficient operations.
Overview
4
4
years of professional experience
Work History
Night Manager
Sage Hotel James Street
Brisbane, QLD
01.2023 - Current
- Greeted guests upon arrival and provided information about services, facilities, and available amenities.
- Processed check-ins and check-outs for guests by verifying identification and collecting payments for guest stays.
- Input and confirmed reservations for guests.
- Maintained an organized front desk area in accordance with company guidelines.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Answered questions from customers regarding local attractions or activities that might be available nearby.
- Prepared daily reports detailing any important events or changes that took place during the night shift.
- Performed nightly audits of cash drawers and credit card receipts in order to maintain accurate records of financial transactions.
- Conducted regular inspections of the lobby area throughout the evening hours in order to ensure it is clean and presentable for customers.
- Monitored security camera feed and ensured safety of all hotel premises.
- Assisted in training new staff members on proper protocols when dealing with customers or handling confidential information.
- Verified customer credit to establish payment method for accommodations.
Community Development Volunteer
Community Development Association (CDA)
Moulvibazar, Sylhet
06.2021 - 05.2022
- Helped communities improve access to healthy food by planning and tending to sustainable community gardens.
- Participated in meetings with stakeholders from government agencies, non-profit organizations, and other groups involved in the area's revitalization process.
- Assisted with the planning and implementation of activities for youth groups.
- Encouraged positive behaviour, self-esteem, and social interaction among participants.
- Used strong verbal and written communication skills to convey messages via phone, text and email.
- Communicated with staff and other volunteers to coordinate services and address concerns.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Helped individuals address disabilities and put together career plans.
Education
Advanced Diploma -
Valley International College
Brisbane, QLD01.2025
Business -
T.N.K Govt College
Moulvibazar, Bangladesh01.2021
Bachelor of Human Services - Community Development
University of The Sunshine Coast
Moreton Bay, QLDSkills
- Community Engagement & Outreach – Effectively connect with diverse groups to identify needs and foster participation
- Communication & Advocacy – Strong verbal and written communication skills for public speaking, networking, and promoting community initiatives
- Project Planning and Management – Ability to organize, implement, and evaluate community programs and events
- Teamwork & Leadership – Collaborate with stakeholders while motivating and empowering community members
- Problem-Solving & Critical Thinking – Assess challenges, develop innovative solutions, and adapt to changing circumstances
- Fundraising & Grant Writing – Knowledge of securing funding and managing resources effectively
- Training & Capacity Building – Conducting workshops and skill-development programs to enhance community sustainability
- Resilience & Adaptability – Ability to work in dynamic environments while maintaining motivation and commitment
- Customer Service Excellence – Providing a warm and professional welcome to guests, ensuring a positive experience
- Front Desk Operations – Managing check-ins, check-outs, reservations, and guest inquiries efficiently
- Communication & Interpersonal Skills – Strong verbal and written communication to handle guest requests and complaints effectively
- Problem-Solving & Conflict Resolution – Quickly addressing guest concerns and resolving issues calmly and professionally
- Security and Safety Awareness – Monitoring premises, handling emergency situations, and ensuring guest safety during night shifts
- Time Management & Multitasking – Handling multiple tasks simultaneously while maintaining accuracy and efficiency
- QLD Open Driver Licence – Ability to operate company vehicles for guest services, airport transfers, or emergency situations
- Security & Fire Safety Training – Trained in emergency procedures, fire safety protocols, and guest evacuation planning
Languages
- English, Fluent
- Bangali, Efficient
Languages
English
Full Professional
Bengali
Native/ Bilingual
References
References available upon request.
Timeline
Night Manager
Sage Hotel James Street
01.2023 - Current
Community Development Volunteer
Community Development Association (CDA)
06.2021 - 05.2022
Advanced Diploma -
Valley International College
Business -
T.N.K Govt College
Bachelor of Human Services - Community Development
University of The Sunshine Coast
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