Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Demarco Merrett

Summary

I am a dynamic online retail entrepreneur with a proven track record at GenesisTCG, excelling in e-commerce operations and inventory management. Renowned for exemplary customer service and adept at converting inquiries into sales, I consistently enhance customer satisfaction and drive revenue growth through strategic digital marketing and engaging social media presence.

Overview

10
10
years of professional experience

Work History

Online Retail Business Owner

GenesisTCG
02.2022 - Current
  • Launched an e-commerce platform to reach new customers and increase overall revenue.
  • Managed inventory efficiently, ensuring optimal stock levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Maintained a visually appealing online store layout that encouraged browsing and increased the average transaction value.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Maintained social media platforms and interacted promptly with customer queries.

Online Store Owner

DXM Collectibles
11.2020 - 12.2021
  • Managed product listings, descriptions and pricing to attract buyers and maximise sales.
  • Processed customer orders promptly and accurately, including packaging and shipping.
  • Responded to buyer inquiries and resolved issues to maintain high feedback ratings.
  • Conducted market research to identify trends and adjust pricing strategies.
  • Maintained accurate records of sales, expenses and inventory.
  • Used eBay seller Hub and third-party tools to track performance and improve listing visibility.
  • Connected with customers through various social media sites to build a loyal customer base and increase sales.

Personal Carer

Mrs Joan Hannant
06.2015 - 08.2016
  • Built strong relationship with client to deliver emotional support and companionship.
  • Assisted client by providing assistance with daily living tasks.
  • Ran errands and performed shopping for client.
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Engaged client in meaningful conversation and activity.
  • Developed strong rapport with client and family,

Education

High School Diploma -

Riverside Christian College
Maryborough, QLD
11-2016

Skills

  • Exemplary customer service skills
  • Converting inquiries into completed purchases
  • Maintaining high customer satisfaction ratings during transactions
  • Ability to multitask and find solutions to simple and complex problems
  • E-commerce operations
  • Inventory management
  • Basic bookkeeping
  • Digital marketing and product photography
  • Social media content creation
  • Basic graphic design
  • Knowledge of Facebook, Instagram, eBay, and Shopify platforms
  • Trend spotting and adapting listings

Interests

  • I am an accomplished competitive Yu-Gi-Oh player with nationwide tournament experience
  • I love to travel and discovering new places
  • I enjoy indulging in diverse food experiences and maintaining an active lifestyle
  • I have always had a natural connection with animals
  • I enjoy relaxing with a binge-worthy Netflix series

Timeline

Online Retail Business Owner

GenesisTCG
02.2022 - Current

Online Store Owner

DXM Collectibles
11.2020 - 12.2021

Personal Carer

Mrs Joan Hannant
06.2015 - 08.2016

High School Diploma -

Riverside Christian College

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Demarco Merrett