Demetriana Farmer
Perth,WA
Summary
I am a dependable, efficient, and hard-working with extensive experience in both administrative and customer service roles. My patience, kindness, and strong communication skills help me effectively manage customer inquiries and support both internal teams and clients. With a solid understanding of administrative tasks, I am organized and detail-oriented, ensuring tasks are completed efficiently and on time. My adaptability and knowledge allow me to thrive in fast-paced environments, always providing top-quality service and support.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Department of Communities
Mirrabooka, WA
10.2024 - Current
- Answered customer inquiries via telephone and email.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Make an application for new clients.
- Updating current clients' applications.
- Shadowed front counter work, and worked with clients face to face.
Administrative Assistant
Department of Communities
Mirrabooka, WA
08.2024 - 01.2025
- Managed office supplies inventory and placed orders when necessary.
- Managed incoming emails while providing information or transferring emails to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed invoices.
- Ordered milk.
- Greeted visitors and provided general information about the company.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Completed day-to-day duties accurately and efficiently.
Sales Advisor
H&M
Cannington, WA
07.2022 - 02.2023
- I worked on tills while providing customer service.
- Managed fitting rooms, clearing rails.
- Did stock take, unloading trucks.
- Opening the store.
- Visual training where I set up the store and display windows.
- Closed the store.
- Managed inventory levels by tracking stock availability and coordinating restocking efforts.
- Listened to customer needs to identify and recommend best products and services.
- Transfer to different stores, when low on staff.
Admin/Assistant
Gumala Aboriginal Corporation
Perth, WA
06.2020 - 08.2021
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Organised meetings
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
Thornlie Senior High School
Thornlie, WA11-2021
Skills
- Call center experience
- Patient
- Finding solutions to customer concerns quickly and effectively
- Ability to listen actively, and clearly articulate information
- Managing various administrative tasks simultaneously, such as answering calls, scheduling appointments, and processing paperwork
- Listening skills, especially when gathering information, or assisting others
Timeline
Customer Service Officer
Department of Communities
10.2024 - Current
Administrative Assistant
Department of Communities
08.2024 - 01.2025
Sales Advisor
H&M
07.2022 - 02.2023
Admin/Assistant
Gumala Aboriginal Corporation
06.2020 - 08.2021
Thornlie Senior High School
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