Demi Gillespie
Rockingham,WA
Summary
Proven team player with extensive experience in both front-of-house and back-of-house operations, notably at McDonald's,Sanchurro, and wok ina box. Aswell as red rooster Excelled in enhancing customer satisfaction through exceptional service and maintaining high cleanliness standards. Skilled in food preparation and allergy awareness, contributing to a significant increase in sales revenue. Demonstrated strong salesmanship and team collaboration abilities, ensuring efficient service and a positive dining environment.
Overview
4
4
years of professional experience
Work History
FOH Team Member
McDonald's
Rockingham, WA
11.2023 - 02.2024
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Promoted upselling initiatives that increased average order values and boosted overall sales revenue.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
BOH/FOH Team Member
Sanchurro
Rockingham, WA
05.2022 - 10.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
FOH/BOH Team Member
Wok in a Box
Armadale, WA
03.2021 - 04.2022
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Achieved consistent positive feedback from customers regarding meal quality and presentation standards.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
- Streamlined dishwashing process by implementing efficient cleaning techniques, reducing water usage without compromising cleanliness.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Verified dishes were prepared according to restaurant recipes and quality standards.
- Assisted with training new BOH staff members on established processes and goals.
- Prepared food and drinks while following safe food handling procedures.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Maintained and tracked food, cooler, and freezer temperatures.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Bussed tables, washed dishes and organized kitchen for prompt service.
- Followed food safety practices and sanitation guidelines.
- Assisted in setting up and breaking down kitchen stations.
- Monitored food temperature, discarding items not stored correctly.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
FOH Team Member
Red Rooster
Armadale, WA
03.2020 - 02.2021
Education
Year 11 -
Rockingham Senior High School
Rockingham, WA11.2022
Skills
- Order Taking
- Cleanliness
- Salesmanship
- Team Collaboration
- Greeting guests
- Money Handling
- Professional Appearance
- Allergy awareness
- Tableside Service
- Menu Item Memorization
- Safe Food Handling
- Dining area maintenance
- Food Preparation
- Food station setup
Availability
Monday- 7:00am-5:30pm
Tuesday- 7:00am-5:30pm
Wednesday- 7:00am-5:30pm
Thursday- 7:00am-5:30pm
Friday- 7:00am-5:00pm
Saturday- 7:00am-4:00pm
Sunday- 7:00am - 4:00
Timeline
FOH Team Member
McDonald's
11.2023 - 02.2024
BOH/FOH Team Member
Sanchurro
05.2022 - 10.2023
FOH/BOH Team Member
Wok in a Box
03.2021 - 04.2022
FOH Team Member
Red Rooster
03.2020 - 02.2021
Year 11 -
Rockingham Senior High School