Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Demi Kriketos

Sydney,NSW

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Babysitter

Various
01.2021 - Current
    • Organized and cleaned home after activities by picking up toys and straightening up play room.
    • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
    • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
    • Taught children to organize toys, wash hands, and share by leading by example.
    • Planned fun outings and educational activities to keep children entertained.

Wait Staff Member

RaRa Ramen Randwick
03.2020 - Current
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Promoted to Junior Manager in 2021.

  • Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference and project learning.
  • Performed basic clerical duties, set up meetings and assisted with budgeting reports.
  • Scheduled cross-team meetings, facilitated planning, note-taking and status updates for project execution.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Netball Umpire

Heffron Netball Association
03.2019 - 08.2021
  • Used whistle and hand signals to signal start and stop of games.
  • Promoted good sportsmanship among players.
  • Communicated with officials, coaches and players to provide information and discuss problems.
  • Maintained fair environment by serving as mediator to resolve conflicts.
  • Mentored 4 young umpires to develop technical skills and confidence on field

Netball Coach

Coogee Dolphins Netball Association
03.2018 - 08.2021
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.

Education

High School Diploma -

Brigidine College
Randwick, NSW
09.2023

Skills

  • Hospitality Operations
  • Guest Relations Management
  • Multitasking
  • Customer Loyalty
  • Customer Service

Certification


  • Licensed Barista - 7th December 2022

Additional Information

Work Placement: South Sydney Graphics Art Club, 10th - 15th January 2023

Work Placement: William Angliss Institute, 1st - 5th May 2023

Work Placement: The Good Food and Wine Festival, 21st - 25th June 2023



Worked for a RaRa Ramen X Swatch Watch Dinner and Drinks Event.

Timeline

Babysitter

Various
01.2021 - Current

Wait Staff Member

RaRa Ramen Randwick
03.2020 - Current

Netball Umpire

Heffron Netball Association
03.2019 - 08.2021

Netball Coach

Coogee Dolphins Netball Association
03.2018 - 08.2021

High School Diploma -

Brigidine College
Demi Kriketos