Demi-Lee Gemmell
East Ballina,NSW
Summary
A customer service professional who has an infectious personality with excellent interpersonal skills, improving customer satisfaction and loyalty. As well as building rapport with colleagues which is highly valued.
Determined to perform at a high level, committed to every task and always looking to improve personally and professionally.
Overview
6
6
years of professional experience
Work History
Cafe Manager
Pearl Kitchen
11.2023 - 11.2024
- Oversaw daily operations to keep service running smoothly and deliver great customer experiences.
- Crafted new menu items and ongoing specials
- Trained and supported team members, creating a positive and productive workplace
- Introduced smarter inventory systems to keep stock levels on track and cut down on waste
Restaurant Manager
The Fields
05.2022 - 11.2022
- Helping owners with daily running of 90 pax seated restaurant, training new staff and encouraging growth in others
- Created and organised daily procedures including - opening, closing & cleaning checklists
- Reconciled cash and credit card transactions for end of day procedures
Assistant General Manager
The Balcony Bar
10.2018 - 05.2022
- Managed a 150pax capacity venue with multiple turnovers through service
- Supporting general manager in overall running of venue and development of the team, training all FOH staff in customer service excellence
- Opening & closing of the venue, weekly ordering, processing banking, and all invoices
- Driving the team to ensure financial targets are hit daily whilst maintaining a high level of service and wage costs kept low
- Atmosphere management and customer complaint handling ensuring customers are main focus and satisfied
- Mentored and motivated team members
Education
Certificate Level 3 - Horticulture
Byron Bay Community College
01.2020
Certificate Level 3 & 4 - Cookery
Southern Institute Technology
01.2013
Skills
- Customer Service
- Time Management
- Team Player
- Problem Solving
- Multitasking and Prioritization
- Operations Management
- Effective Leader
- Food & Beverage knowledge
- Food Handling Safety
Timeline
Cafe Manager
Pearl Kitchen
11.2023 - 11.2024
Restaurant Manager
The Fields
05.2022 - 11.2022
Assistant General Manager
The Balcony Bar
10.2018 - 05.2022
Certificate Level 3 - Horticulture
Byron Bay Community College
Certificate Level 3 & 4 - Cookery
Southern Institute Technology
References
Sophie Mealing - Balcony
0422565583
Sunny King - Balcony
0438636701