Demi Macmillan
119 Greenwood Avenue, Redbournberry,NSW
Summary
Customer-oriented Supervisor with 4 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Reliable and consistent work performance as well as patient and encouraging training skills.
Knowledge in business support including accreditation and certification.
Overview
4
4
years of professional experience
Work History
Waitress
Coal Rock Café
Singleton, NSW
12.2019 - 12.2021
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Waitress, Supervisor, Barista
Bites and Brew Café
Singleton, NSW
12.2021 - 08.2023
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
Business Administration Trainee
Spartan Doors
Kurri Kurri, NSW
08.2023 - 05.2024
- Provided business support with my responsibilities in logistics, data entry, monthly stocktake, Fire Door Certification, purchase orders, monthly reconciliations along with other financial reports as well as conducting internal audits for Customer ISO 9001 accreditation.
- Responded to inquiries from callers seeking information, placing orders and providing regular updates with returning customers.
- Provided clerical support to company employees by copying, faxing, and filing documents and purchasing stock.
- Credit in Cert IV in Business Administration.
Education
Cert IV Credit - Business Administration
Aspire Training
Certificate III - Animal Care And Diseases
UpSkill Online
09.2023
High School Diploma -
St Catherine's Catholic College
Singleton, NSW09.2021
Certificate III - Music Production (Performance)
TAFE New South Wales
Tighes Hill, NSW09.2021
Skills
- Staff Management
- Espresso Machine Operations
- Safe Food Handling
- Product Recommendations
- Supply Ordering
- Inventory Management
- Verbal and Written Communication
- POS Systems
- Team Building and Leadership
- Punctual
- Excellent Customer Service
Timeline
Business Administration Trainee
Spartan Doors
08.2023 - 05.2024
Waitress, Supervisor, Barista
Bites and Brew Café
12.2021 - 08.2023
Waitress
Coal Rock Café
12.2019 - 12.2021
Cert IV Credit - Business Administration
Aspire Training
Certificate III - Animal Care And Diseases
UpSkill Online
High School Diploma -
St Catherine's Catholic College
Certificate III - Music Production (Performance)
TAFE New South Wales