Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Demi Park

Armadale Perth,WA

Summary

Results-driven Department Manager known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth department operations and positive work environment.

Overview

5
5
years of professional experience

Work History

Shift Manager

Mcdonalds
Forrestdale, WA
10.2019 - Current
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Resolved customer complaints and issues promptly and professionally.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved employee queries regarding job descriptions or roles during hiring processes.
  • Provided feedback to candidates throughout the hiring process.
  • Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Responded quickly and effectively to emergency situations as they arose.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Provided excellent customer service by anticipating needs quickly.
  • Resolved conflicts between team members in a professional manner.
  • Recruited, trained, managed and evaluated cafe staff performance.

Education

High School Diploma -

Lumen Christi College
Perth, WA
10-2021

Skills

  • Schedule oversight
  • Staff Development
  • Safety Compliance
  • Quality Assurance
  • Inventory Control
  • Team Development
  • Interpersonal Skills
  • Handling Customer Complaints
  • Documentation And Reporting
  • Staff Motivation
  • Hiring and Recruiting
  • Employee Training
  • Scheduling expertise
  • Delegating Work
  • Decision-Making
  • Cash Handling
  • Punctual and Reliable
  • Mentoring and Coaching
  • Energetic and Enthusiastic
  • Team Supervision
  • Customer Service
  • Sales Reporting
  • Scheduling

References

References available upon request.

Timeline

Shift Manager

Mcdonalds
10.2019 - Current

High School Diploma -

Lumen Christi College

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Demi Park