Demi Quinn-Reid
Select State
Summary
Dynamic and empathetic professional with a solid foundation in nursing, equipped with a deep understanding of patient care and customer satisfaction.
Possessing excellent interpersonal skills, I thrive in fast-paced environments and have a proven ability to adapt to various situations while maintaining a calm and professional demeanor.
Known for my strong attention to detail, empathy, and ability to communicate effectively, I consistently exceed customer expectations and create positive experiences.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Ashley And Martin
01.2022 - Current
- · Addressing client inquires via telephone, email and SMS while also verifying patient reservations and scheduling follow ups/progress appointments
- Deadlines and payment plans, thorough investigation and resolution of discrepancies and adherence to established procedures.
- · Accurate and efficient data entry into Point of Sale (POS) systems, Microsoft Office applications and Payment Provider Software, ensuring meticulous attention to detail and adherence to established protocols
- · Diligently perform month-end reconciliations and prepare comprehensive reports and meticulous attention to detail in timeliness
- · Conducting inventory audits, documenting stock movements ad ensuring accurate stock reconciliations
- · Proficiently handle an loading and upkeep of contracts and medical files in strict compliance with applicable legislation and regulatory requirements
Beauty Salon Manager
Attitude Massage & Beauty
06.2018 - 12.2022
- Scheduled and confirmed appointments with clients, ensuring that all necessary information was obtained
- Managed multiple phone lines while greeting visitors in a professional and friendly manner
- Responded to customer inquiries and complaints in a timely and professional manner
- Filed and maintained records and documents, ensuring their accuracy and confidentiality
- Assisted in the on boarding of new employees, ensuring all necessary paperwork was completed
Registered Nurse
Millhaven Lodge
02.2017 - 07.2020
- Administered medications, treatments, and therapies to patients in accordance with established protocols and standards of care
- Developed and implemented infection control protocols to reduce the spread of infection in the facility
- Assessed patient's pain and developed strategies for pain management
- Developed and maintained positive relationships with patients and their families
- Served as a mentor and role model for new nurses, providing guidance and support
- Utilized a holistic approach to patient care, resulting in improved patient comfort and satisfaction
Education
Bachelor of Science - Nursing
Monash University
Melbourne, VIC2017
High School Diploma -
Patterson River Secondary College
Carrum, VIC12.2012
Skills
- CRM proficiency
- Excellent customer service
- Methodical multitasking
- Outstanding written and verbal skills
- Complaint resolution
- Problem solving
Timeline
Administrative Assistant
Ashley And Martin
01.2022 - Current
Beauty Salon Manager
Attitude Massage & Beauty
06.2018 - 12.2022
Registered Nurse
Millhaven Lodge
02.2017 - 07.2020
Bachelor of Science - Nursing
Monash University
High School Diploma -
Patterson River Secondary College
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