Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Demi Slatter

Summary

Proven leader with extensive experience as a Store Manager at Footlocker, adept in staff training and development, and enhancing sales and marketing strategies. I'm skilled in team building, proficient in succeeding KPI's and problem solving. I significantly enhanced store productivity and customer satisfaction. My enthusiastic approach and attention to detail have been pivotal in achieving outstanding results. I'm a strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with the ability to inspire teams and capitalise on emerging opportunities to enhance business profile, reputation, and influence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Footlocker
09.2023 - Current
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
  • Interviewed and hired prospective employees according to team needs.
  • Managed daily store operations, including customer service, inventory management, cash handling and staff supervision.
  • Maintained accurate records of employee performance reviews, disciplinary actions and attendance tracking.
  • Set sales targets and budgets for team leads and employees to follow.
  • Analysed sales data to identify areas of opportunity and develop action plans for improvement.
  • Developed and implemented training programs to ensure store personnel were knowledgeable in customer service, product knowledge, and sales techniques.
  • Developed employee incentive plans that rewarded top performers while motivating underperformers.
  • Created employee schedules that met the needs of the business while ensuring adequate coverage of shifts.
  • Tracked KPIs related to team performance against established targets and objectives.

Store Manager

Footlocker
02.2022 - 09.2023
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Encouraged customers to make additional purchases and suggested relevant items.
  • Met merchandising standards by keeping store stocked and products faced.
  • Kept signage and merchandise displays organised and up-to-date, promoting visual presentation standards, whilst keeping the store neat, organised and replenished.
  • Supported loss prevention by helping identify theft.
  • Coached and mentored new employees on company policies and procedures.
  • Placed special orders, submitted online orders, or contacted other stores to find desired items.
  • Opened and closed cash registers, balanced cash drawers, and made deposits.
  • Adapted to and remained flexible in changing, fast-paced work environment.
  • Interviewed and hired associates and replacement personnel in coordination with manager and HR department.
  • Planned work schedules for personnel, keeping shifts properly staffed.
  • Participated in seasonal sales incentive plans and made appropriate shift schedule adjustments.
  • Established and monitored KPIs to optimise company performance.
  • Fuelled a high energy to create a positive working atmosphere.
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
  • Addressed employee issues, performed corrective actions, and terminated employment when necessary.

Sales Executive and Store Manager

Footlocker
11.2019 - 02.2022
  • Leveraged sales forecasting models to anticipate demand.
  • Addressed customer questions and concerns regarding prices and product use to increase overall satisfaction.
  • Trained new employees on company policies and strong sales techniques.
  • Highlighted new products and company promotions during sales pitches.
  • Forecasted sales numbers to gauge product and campaign success.
  • Addressed employee issues, performed corrective actions, and terminated employment when necessary.
  • Set sales targets and budgets for team leads and employees to follow.
  • Interviewed and hired prospective employees according to team needs.
  • Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
  • Tracked store inventory and ordered new products to prevent shortages.
  • Implemented loss prevention strategies, alleviating shrink.
  • Analysed data from financial reports to identify areas of improvement in business operations, as well as monitoring database to track sales activity.
  • Coordinated shipping and dispatch of inventory materials by liaising with transportation companies and individual drivers.
  • Trained and supervised personnel on data entry and inventory management procedures.
  • Directed inbound and outbound transportation operations, warehouse activities, safety performance, and logistics quality management.
  • Examined invoices and shipping manifested for stock deliveries.

General Merchandise and Customer Service Associate

Kmart
08.2016 - 11.2019
  • Reorganised sales floor to meet company demands.
  • Took inventory of merchandise to identify items needing replenishment.
  • Packed and unpacked items to be stocked on shelves.
  • Disposed of damaged or defective items.
  • Cleaned display cases, shelves, and aisles.
  • Provided assistance and direction to customers.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Referred to price lists to attach and change price tags on merchandise.
  • Answered customer questions regarding merchandising and pricing in person and over the phone.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Engaged with customers in a sincere and friendly manner.

Education

High School Diploma -

Cairns State High School
Cairns, QLD
12.2019

Skills

  • Interpersonal Skills
  • Teamwork and Team Building
  • Staff Training and Development
  • Goal-Orientated
  • Problem-Solving
  • Schedule Oversight
  • Outgoing and Friendly
  • High Energy and Positive Attitude
  • Sales and Marketing
  • Customer Service
  • Time Management
  • Dependable and Reliable
  • Attention to Detail
  • Recruiting and Interviewing

Certification

RSA - Certificate ID Number: GTA2003602194-01

Timeline

Store Manager

Footlocker
09.2023 - Current

Store Manager

Footlocker
02.2022 - 09.2023

Sales Executive and Store Manager

Footlocker
11.2019 - 02.2022

General Merchandise and Customer Service Associate

Kmart
08.2016 - 11.2019

High School Diploma -

Cairns State High School

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Demi Slatter