Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DEMI SMITH

Banya,Q

Summary

My objective is to be employed by a reliable workplace, with room to grow and constantly be challenged. As a responsible and outgoing individual, I am looking forward to a career in a friendly, professional environment, which will cater to my needs as a motivated employee.

Overview

13
13
years of professional experience

Work History

Cosmetic Tattoo Artist

Feather & Arch Cosmetic Tattoo
02.2023 - 03.2024
  • Performing high quality cosmetic tattoo treatments
  • Maintaining a clean, safe work space as per HLTINF005 standards
  • Greeting and liaising with clients to create a unique service for each individual
  • Growing and maintaining a client base.

Store Administration Officer

JB HI-FI Maroochydore
07.2020 - 02.2023
  • Working closely with the management team to ensure store operations ran smoothly
  • Daily banking and cash float management
  • Stock receipting and invoice archiving
  • Payroll reporting and reconciliation.

Customer Service Officer

Auto & General Insurance Company
08.2018 - 07.2020
  • High traffic phone-based customer service
  • Adhering to and achieving targeted KPIs
  • Adhering to strict call guidelines including scripting, monitored by quality assurance
  • Use of complex database and customer record systems.

Customer Service Advisor

TShopBiz (Telstra Store Caloundra)
02.2016 - 08.2018
  • Commission-based sales of mobile and home telecommunication products
  • Customer service and troubleshooting of consumer concerns
  • Conflict management and resolution
  • Use of retail Point Of Sale systems.

Store Administration Officer

TShopBiz (Telstra Store Caloundra)
02.2016 - 08.2018
  • Working closely with the management team to ensure store operations ran smoothly
  • Stock receipting and inventory
  • Safe management of customer contracts and important documents
  • Daily cash reconciliation and banking.

Client Services Team Leader

Ausfit
08.2012 - 02.2016
  • Staff development and training
  • Leading a team of Client Services Officers in a busy contact centre
  • Recruitment and induction of new staff
  • Handling of complaints and escalations.

Client Services Officer

Ausfit
08.2012 - 02.2016
  • Inbound customer service
  • Billing and technical support for over 400 fitness clubs and their members
  • Point of Sale and Billing software support, including remote access to client systems
  • Expansion and development projects.

Administrative Officer/Trainee

The Friendly Society Private Hospital Bundaberg
08.2011 - 08.2012
  • Greeting and assisting patients and families at front reception and over the phone
  • Use of complex database and patient information systems
  • Processing and preparation of patient charts for Day Surgery
  • Operating Theatre & medical ward administration and bookings
  • Liaising with doctors and medical professionals.

Education

Certificate III in Business Administration -

TAFE Wide Bay

Queensland Certificate of Education -

Kepnock State High School

Cosmetic Tattoo Certificates -

THink Aesthetics
01.2022

HLTINF005 Infection Control Certificate -

THink Aesthetics
01.2022

Skills

  • Professionalism and Ethics
  • Customer Relations
  • Appointment Scheduling
  • Problem-Solving
  • Creative Thinking
  • Activity Planning
  • Administrative Support
  • Data Entry
  • Word Processing

References

  • Laura Holden, Owner - Feather & Arch Cosmetic Tattoo, 0484 019 429
  • Tim Wood, Store Manager - JB HI-FI Maroochydore, 0435 539 744
  • Tony Gradwell, Store Manager - TshopBiz, 0412 002 331
  • Kelly Campbell, Customer Service Officer - Auto & General, 0459 684 099

Timeline

Cosmetic Tattoo Artist

Feather & Arch Cosmetic Tattoo
02.2023 - 03.2024

Store Administration Officer

JB HI-FI Maroochydore
07.2020 - 02.2023

Customer Service Officer

Auto & General Insurance Company
08.2018 - 07.2020

Customer Service Advisor

TShopBiz (Telstra Store Caloundra)
02.2016 - 08.2018

Store Administration Officer

TShopBiz (Telstra Store Caloundra)
02.2016 - 08.2018

Client Services Team Leader

Ausfit
08.2012 - 02.2016

Client Services Officer

Ausfit
08.2012 - 02.2016

Administrative Officer/Trainee

The Friendly Society Private Hospital Bundaberg
08.2011 - 08.2012

Certificate III in Business Administration -

TAFE Wide Bay

Queensland Certificate of Education -

Kepnock State High School

Cosmetic Tattoo Certificates -

THink Aesthetics

HLTINF005 Infection Control Certificate -

THink Aesthetics
DEMI SMITH