DEMI SMITH
Banya,Q
Summary
My objective is to be employed by a reliable workplace, with room to grow and constantly be challenged. As a responsible and outgoing individual, I am looking forward to a career in a friendly, professional environment, which will cater to my needs as a motivated employee.
Overview
13
13
years of professional experience
Work History
Cosmetic Tattoo Artist
Feather & Arch Cosmetic Tattoo
02.2023 - 03.2024
- Performing high quality cosmetic tattoo treatments
- Maintaining a clean, safe work space as per HLTINF005 standards
- Greeting and liaising with clients to create a unique service for each individual
- Growing and maintaining a client base.
Store Administration Officer
JB HI-FI Maroochydore
07.2020 - 02.2023
- Working closely with the management team to ensure store operations ran smoothly
- Daily banking and cash float management
- Stock receipting and invoice archiving
- Payroll reporting and reconciliation.
Customer Service Officer
Auto & General Insurance Company
08.2018 - 07.2020
- High traffic phone-based customer service
- Adhering to and achieving targeted KPIs
- Adhering to strict call guidelines including scripting, monitored by quality assurance
- Use of complex database and customer record systems.
Customer Service Advisor
TShopBiz (Telstra Store Caloundra)
02.2016 - 08.2018
- Commission-based sales of mobile and home telecommunication products
- Customer service and troubleshooting of consumer concerns
- Conflict management and resolution
- Use of retail Point Of Sale systems.
Store Administration Officer
TShopBiz (Telstra Store Caloundra)
02.2016 - 08.2018
- Working closely with the management team to ensure store operations ran smoothly
- Stock receipting and inventory
- Safe management of customer contracts and important documents
- Daily cash reconciliation and banking.
Client Services Team Leader
Ausfit
08.2012 - 02.2016
- Staff development and training
- Leading a team of Client Services Officers in a busy contact centre
- Recruitment and induction of new staff
- Handling of complaints and escalations.
Client Services Officer
Ausfit
08.2012 - 02.2016
- Inbound customer service
- Billing and technical support for over 400 fitness clubs and their members
- Point of Sale and Billing software support, including remote access to client systems
- Expansion and development projects.
Administrative Officer/Trainee
The Friendly Society Private Hospital Bundaberg
08.2011 - 08.2012
- Greeting and assisting patients and families at front reception and over the phone
- Use of complex database and patient information systems
- Processing and preparation of patient charts for Day Surgery
- Operating Theatre & medical ward administration and bookings
- Liaising with doctors and medical professionals.
Education
Certificate III in Business Administration -
TAFE Wide Bay
Queensland Certificate of Education -
Kepnock State High School
Cosmetic Tattoo Certificates -
THink Aesthetics
01.2022
HLTINF005 Infection Control Certificate -
THink Aesthetics
01.2022
Skills
- Professionalism and Ethics
- Customer Relations
- Appointment Scheduling
- Problem-Solving
- Creative Thinking
- Activity Planning
- Administrative Support
- Data Entry
- Word Processing
References
- Laura Holden, Owner - Feather & Arch Cosmetic Tattoo, 0484 019 429
- Tim Wood, Store Manager - JB HI-FI Maroochydore, 0435 539 744
- Tony Gradwell, Store Manager - TshopBiz, 0412 002 331
- Kelly Campbell, Customer Service Officer - Auto & General, 0459 684 099
Timeline
Cosmetic Tattoo Artist
Feather & Arch Cosmetic Tattoo
02.2023 - 03.2024
Store Administration Officer
JB HI-FI Maroochydore
07.2020 - 02.2023
Customer Service Officer
Auto & General Insurance Company
08.2018 - 07.2020
Customer Service Advisor
TShopBiz (Telstra Store Caloundra)
02.2016 - 08.2018
Store Administration Officer
TShopBiz (Telstra Store Caloundra)
02.2016 - 08.2018
Client Services Team Leader
Ausfit
08.2012 - 02.2016
Client Services Officer
Ausfit
08.2012 - 02.2016
Administrative Officer/Trainee
The Friendly Society Private Hospital Bundaberg
08.2011 - 08.2012
Certificate III in Business Administration -
TAFE Wide Bay
Queensland Certificate of Education -
Kepnock State High School
Cosmetic Tattoo Certificates -
THink Aesthetics
HLTINF005 Infection Control Certificate -
THink Aesthetics